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Transforming CX with predictable AI and workflow automation - Interview with Rebecca Miller of Pega

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Manage episode 498637940 series 3013800
Content provided by Adrian Swinscoe | Customer Experience Strategy Expert. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adrian Swinscoe | Customer Experience Strategy Expert or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Today’s episode of the Punk CX podcast is with Rebecca Miller, Senior Product Strategy Manager in the customer service and sales automation division at Pega. Rebecca joined me on the podcast recently to talk about the recently announced Pega Self-Service Agent, the problem with the current solutions in the market, why Pega is taking a fundamentally different approach to self-service and why it’s critical that these types of solutions leverage enterprise workflows.

This podcast is sponsored by Pega.

This interview follows on from my recent interview – Overcome incrementality by reimagining customer and agent experience – Interview with NiCE’s CEO and Staysure’s COO – and is number 550 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

  continue reading

541 episodes

Artwork
iconShare
 
Manage episode 498637940 series 3013800
Content provided by Adrian Swinscoe | Customer Experience Strategy Expert. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adrian Swinscoe | Customer Experience Strategy Expert or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Today’s episode of the Punk CX podcast is with Rebecca Miller, Senior Product Strategy Manager in the customer service and sales automation division at Pega. Rebecca joined me on the podcast recently to talk about the recently announced Pega Self-Service Agent, the problem with the current solutions in the market, why Pega is taking a fundamentally different approach to self-service and why it’s critical that these types of solutions leverage enterprise workflows.

This podcast is sponsored by Pega.

This interview follows on from my recent interview – Overcome incrementality by reimagining customer and agent experience – Interview with NiCE’s CEO and Staysure’s COO – and is number 550 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

  continue reading

541 episodes

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