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Discover how Ruth Ruiz transitioned from a call center in El Salvador to a pivotal remote team member in the U.S. property management scene. In this engaging episode, we uncover her journey and the innovative processes she's helped shape at HBR Rentals. With her expertise, you'll learn the critical steps to streamline workflows before diving into automation, ensuring effectiveness takes the lead. From handling delinquency cases to optimizing communication, Ruth shares valuable insights on maintaining clarity and organization that can transform your business operations.
Remote work is more than just a trend; it’s a lifestyle revolution. Hear Ruth's firsthand experiences as she navigated the shift from traditional office settings to embracing the freedom of working from anywhere in the world. We explore how her time in Belgium spurred a cultural shift, highlighting the importance of intentional interactions, daily briefings, and monthly gatherings that help stitch a cohesive company culture. For those new to remote work or managing distributed teams, this episode offers strategies for structured onboarding and fostering a sense of belonging among geographically dispersed team members.
Building trust and efficient processes is at the heart of successful business operations. In this episode, we dive into the nitty-gritty of process improvement and automation, starting from the simple use of sticky notes to sophisticated tools like Lead Simple. Discover how Ruth and her team tackled the complexities of transitioning roles and communication within the company, ensuring clients feel confident and connected. Whether you're exploring remote work possibilities or looking to enhance team dynamics, this episode is packed with practical tips and inspiring stories to elevate your property management game.

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