Dr. Lia Ali—consultant psychiatrist and clinical advisor at NHS England’s Transformation Directorate—joins host, Sam Menter from Healthia®, to explore the intersection of healthcare, human-centered design, and digital innovation.

Dr. Ali shares her unique insights on the bio-psycho-social model and how it aligns with user-centered design to create more personalised, effective health services. From using digital tools to improve patient outcomes, to exploring how the therapeutic relationship evolves in a digital age, this conversation dives deep into the role of design in transforming healthcare delivery.

With examples from Dr. Ali’s work at NHS England and her extensive experience in clinical practice, this episode offers valuable takeaways for anyone interested in the future of healthcare—whether you're leading service transformation, navigating digital health technologies, or simply passionate about improving patient care.

Tune in for practical, thought-provoking insights on how to shape the future of healthcare by putting people first.

Problems Worth Solving is brought to you by Healthia, the collaborative service design consultancy for health, care and public services.
Find out more about our work at healthia.services.