Charlotte Newman: Lean tech transforming respite for 35k carers
Manage episode 487303687 series 3609396
At some point in your life, the chances are that you'll either become a carer or be cared for. For Charlotte Newman, this reality became the foundation for groundbreaking social innovation.
With 5.7 million unpaid carers in Britain saving the public purse £183 billion annually—more than the entire NHS budget—Charlotte saw an overlooked crisis. Her charity Carefree found an unexpected solution in an unlikely place: empty hotel rooms.
Running more like a tech startup than a traditional charity, Charlotte's team of just ten people has already transformed thousands of lives. But how do you scale compassion? How do you use AI without losing humanity? And why did they turn down £150k in funding to protect their model?
Join us to discover how lean teams can create sustainable solutions to society's most complex challenges, why Charlotte believes the future of care lies in partnerships not policy, and what every health and care organisation can learn from startup thinking.
If you're wrestling with how to do more with less, this conversation will change how you think about transformation.
Problems Worth Solving is brought to you by Healthia, the collaborative service design consultancy for health, care and public services.
Find out more about our work at healthia.services.
Chapters
1. The invisible care crisis (00:00:00)
2. Carefree: A startup approach to charity (00:07:15)
3. Designing a sustainable service model (00:16:03)
4. Building a financially viable charity (00:25:30)
5. Leveraging AI for customer service (00:30:40)
6. Future vision and sector innovation (00:39:06)
8 episodes