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Ep 380: DPD UK out-of-home delivery with Tim Davies

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Manage episode 511379654 series 2068608
Content provided by Ian Kerr and Postal Hub Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian Kerr and Postal Hub Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Tim Davies, Head of Out of Home and SME Accounts at DPD UK, talks about PUDOs, parcel lockers, and out-of-home delivery. We cover:
  • Growth in DPD UK's out-of-home delivery network
  • Composition of the OOH network
  • How the DPD Parcel Shop PUDO relationship works
  • Partnerships with major retailers
  • Exclusivity vs carrier-neutral PUDO approach from retailers
  • DPD UK's relationship with the UK Post Office - more than just PUDOs
  • In-store parcel scanning technology, including integrations
  • Trends in UK OOH delivery, including parcel lockers
  • Retailers' interest in OOH delivery
  • Returns via OOH
  • In-flight parcel redirections and DPD UK's OOH network
  • Consumer notifications
  • Dealing with customer complaints
  • The customer experience
  • Redirecting undelivered parcels to PUDO points
Tim is one of the many expert speakers appearing at Parcel and Post Expo this year. Go to ParcelAndPostExpo.com for more information about this year's event being held in Amsterdam from 21 to 23 October.
  continue reading

381 episodes

Artwork
iconShare
 
Manage episode 511379654 series 2068608
Content provided by Ian Kerr and Postal Hub Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian Kerr and Postal Hub Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Tim Davies, Head of Out of Home and SME Accounts at DPD UK, talks about PUDOs, parcel lockers, and out-of-home delivery. We cover:
  • Growth in DPD UK's out-of-home delivery network
  • Composition of the OOH network
  • How the DPD Parcel Shop PUDO relationship works
  • Partnerships with major retailers
  • Exclusivity vs carrier-neutral PUDO approach from retailers
  • DPD UK's relationship with the UK Post Office - more than just PUDOs
  • In-store parcel scanning technology, including integrations
  • Trends in UK OOH delivery, including parcel lockers
  • Retailers' interest in OOH delivery
  • Returns via OOH
  • In-flight parcel redirections and DPD UK's OOH network
  • Consumer notifications
  • Dealing with customer complaints
  • The customer experience
  • Redirecting undelivered parcels to PUDO points
Tim is one of the many expert speakers appearing at Parcel and Post Expo this year. Go to ParcelAndPostExpo.com for more information about this year's event being held in Amsterdam from 21 to 23 October.
  continue reading

381 episodes

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