Rohit Gunavanthe, Head of Fulfilment at Pos Malaysia, discusses the postal operator’s e-commerce fulfilment business Pos Fulfill. Background to creation of Pos Fulfill Storage, order fulfilment, pick and pack, real time inventory management, and end-to-end-logistics solutions Warehousing, customs clearance, in-store deliveries Geographic coverage a…

International postal expert Alan Barrie along with CEP-Research Chief Editor Paul Needham have their say on 10 years that have changed the delivery world. Alan Barrie discusses: Keeping letters profitable to avoid draining postal businesses of cash The e-commerce runaway train Data and the digitisation of the post Transformation in the last mile Gr…

The third part of the 10-year anniversary series features Cathy Morrow Roberson, Managing Director at Logistics Trends and Insights, Mike Richmond VP Returns at Blue Yonder, and Mark Fallon President and CEO at the Berkshire Company. Cathy Morrow Roberson discusses: Competition in the last mile in the USA, and the death of the duopoly Retailers bui…

The second part of the 10-year anniversary series features Achim Dünnwald, Group Area Managing Director for Central Europe at GLS Group, Kate Muth, Executive Director at IMAG, and Brody Buhler, CEO at Escher Group. Achim Dünnwald discusses: Drivers of B2C parcel volumes and the return to "normal" post-COVID-19 The growing emphasis on demands for fl…

The Postal Hub Podcast is 10 years old! To mark this milestone, postal and delivery experts from around the world are sharing their perspectives on the last 10 years in the sector. The first part of the series features Holger Winklbauer, CEO at International Post Corporation, along with international postal and delivery experts Peter Somers and Der…

Parcel volumes are fluctuating, there's downward pressure on parcel pricing, and staff retention is increasingly important in warehouses and sorting centres. Dirk Van Lammeren, Chief Commercial Officer at Prime Vision, shares how robotic sorting solutions enhance sorting centre operations. We cover: The major challenges facing sorting and warehousi…

Mario Treinen, Director Post Courrier and Logistics at Post Luxembourg and CEO of Inflow, talks about Post Luxembourg's big move into B2B parcels. Letter volume trends in Luxembourg Growth in B2C parcel volumes The B2B parcels opportunity Taking the B2C experience to B2B customers Inflow subsidiary coming out of its Michel Greco business Expanding …

Kate Muth, Executive Director at IMAG, and Ellen McClain, Special Advisor to International Bridge and former deputy assistant secretary at Homeland Security, discuss reform of de minimis arrangements in the USA and Canada. Future Borders Coalition report on low value shipments History of de minimis in the USA Purpose and current rules for de minimi…

Professor John Colley from the Warwick Business School, discussing mergers and acquisitions in the food delivery sector. Just Eat Takeaway's acquisition of GrubHub, and the pandemic demand for home delivery Post-pandemic food delivery trends Sale of GrubHub and Just Eat Takeaway's acquisition by Prosus Immense demand for businesses in 2021 and earl…

Cathy Morrow Roberson, founder and principal at Logistics Trends and Insights, analyses UPS’s recent shift from Amazon to B2B parcels. UPS reducing its Amazon volumes by 50% Current Amazon volumes and revenue for UPS Amazon taking parcel volumes in-house Cost in the UPS network SurePost and the USPS announcement that discounts would cease SurePost …

Jenn Morris from Ship Happens joins us to analyse the opportunities for postal operators in food delivery. Understanding the current food distribution network set-up Opportunities in semi-perishable food delivery Refrigerated and temperature-controlled transport Food products already being distributed via the post Temperature ranges and compatibili…

Mindaugas Cerpickis, Director at Copenhagen Economics, analyses proposed changes to the universal service obligation in Norway. Background to USO reform proposals Posten's current USO, including delivery standards Alternate day letter delivery Out-of-home delivery for letters Electronic notification for letter delivery Option for weekly residential…

Greenplan CEO Dr Clemens Beckmann takes us beyond the streetmap to the cutting edge of route planning. The problems that route planning solves Driver satisfaction with route planning How the time of day influences route planning Going beyond the street map: incorporating driver expertise Swapping parcels at the edge of delivery routes Overlapping d…

Andrius Ladauskas, CEO of Venipak, discusses e-commerce and parcel delivery trends in the Baltics. Venipak company profile and competitive environment in the Baltics Pan-Baltic parcel locker network Comparing shopping patterns in Estonia, Lithuania and Latvia Challenges and opportunities with Chinese and European e-commerce businesses Importance of…

Michael Anderson, global delivery and e-commerce expert, discusses Royal Mail's challenges and opportunities in the context of the UK delivery scene. Exploiting delivery density and minimising dead time Decline in letter volumes and increase in delivery points Letter pricing Opportunities in boxable packets Delivery networks and collection network …

Jakub Rymkiewicz, Market Research Manager at the IPC (International Post Corporation) discusses some of the key findings from the Cross-border E-commerce Shopper Survey 2024: How IPC collects the survey data, and the focus on delivery Growth in cross-border e-commerce from China Temu and other retailers - such as Shein and Amazon - fuelling growth …

Milos Zlatkovic, Founder and CEO of Mily Technologies, and Hugh Craigie Halkett, CEO and Founder of StampFree, discuss major delivery trends for 2025. Milos Zlatkovic covers: Out of home delivery and cross-border ecommerce InPost delivering cross-border E-commerce growth in 2025, including very cheap cross-border purchases Amazon Haul, Temu and She…

Victor Falkenklev, CEO of Falkenklev Logistik, shares his experiences electrifying Falkenklev Logistik's delivery fleet. The history of Falkenklev Logistik, including its partnership with DHL Setting up a solar energy park and using the energy to power the delivery fleet Building a charging station for heavy electric trucks DHL supporting procureme…

Elia Cipelletti, Logistics Operations Manager at cargo bike delivery firm So.De explains the company’s origins and mission. The inspiration behind the creation of So.De Rider welfare and environmental concerns Why So.De uses a cargo bike fleet Plans for consolidation in Milan and future domestic expansion Milk route runs and point-to-point delivery…

Mark Fallon, President and CEO of The Berkshire Company, discusses what the next Trump Presidency might mean for the US Postal Service. The governing structure of the USPS and the role of the President and US Congress USPS Office of Inspector General Postal Regulatory Commission, and the Chair of the PRC Funding of the PRC USPS Board of Governors a…

Guillaume Guersing, Head of Consumer Services, Geopost, explains Geopost's new e-commerce discovery platform, Singular. Showcasing SMEs on the Singular website Selecting local merchants in lifestyle categories Expanding Geopost's services to SMEs Why Singular is a discovery platform, not a marketplace Growth in e-commerce after Singular's launch Ho…

Kate Muth, Executive Director at the International Mailers Advisory Group (IMAG), discusses changes that will impact cross-border parcels around the world. Changes to de minimis rules for international shipments to the USA Collecting better data on cross-border parcels Excluding certain goods from US de minimis rules Potential penalties and fees on…

Alistair Cochrane, Chief Operating Officer at Royal Mail, and Ricky McAulay, UK Operations Director at Royal Mail, discuss first and last mile strategy, including: Changes at Royal Mail after the 2022 industrial dispute Removing domestic air freight and moving to road or rail Restructuring costs in the business, including labour rates Restoring rel…

Milos Zlatkovic, Founder and CEO at Mily Technologies, discusses optimising out-of-home delivery networks. Convenience leads to consumer adoption of lockers Proximity and parcel hold time in lockers Consumer preference to collect parcels close to home Coverage and density of out-of-home delivery in residential areas Managing risks in setting up an …

Geopost has published its first 2B Recipient Barometer, which shows the growing importance of delivery to business success. Carmen Cureu, Group Market Research Director at Geopost, shares some insights from the research: Comparing B2B and B2C e-shoppers Surveying large corporates and SMEs Why delivery is crucial to business success Businesses' deli…

André Pharand, strategic advisor to Open Pricer, and Nicolas Nemorin, Head of Customer Success Management at Open Pricer, explain how to increase the profitability of parcels by using better costing to improve pricing. Postal and parcel operators not having good visibility of their costs Winning the parcel pricing wars The connection between costin…

Abdulla Mohammed Alashram, Group CEO of 7X, discusses the transformation of the Emirates Post Group into a new enterprise. The strategy that drove the transformation and rebrand of Emirates Post Group to 7X The significance of the number seven and the letter X 7X's subsidiaries Emirates Post, EMX courier and parcels, Fintx, and EDC electronic docum…

Alan Barrie, delivery sector expert and Chair of Stamp Free, discusses research into delivery sector trends. Research commissioned by Stamp Free into postal and parcel trends Competition for market share Dynamism of the UK delivery market, with traditional and alternative carriers The growth and scale fuelling competition in the last mile Structura…

Kathleen Cauwelier, PhD Researcher at Mobilise VUB, discusses her recent research on the green delivery attitude-behaviour gap, including consumers’ willingness to select "green" delivery options. How consumers say they want to behave and how they actually act Defining the attitude-behaviour gap Survey understanding consumers’ delivery preferences …

Restaurant delivery expert Peter Backman - the brains behind thedelivery.world and The Delivery Prophets - discusses the differences and similarities between food delivery and parcel delivery. The difference between restaurant delivery and grocery delivery Why restaurant delivery is not a new thing Technology and delivery aggregators changing resta…

Belgian postal operator bpost has launched its carbon calculator, which estimates the carbon emissions associated with domestic parcels. Karin Enzlin, Head of Sustainability at bpost, discusses how the carbon calculator works and what it could mean for e-commerce delivery. Background on bpost’s environmental and sustainability strategy and ambition…

Axel Dekker, CEO and co-founder of Packaly, discusses delivery optimisation, reducing emissions, and reporting emissions. Overview of the Packaly network Freelance riders and local partners Consolidating orders Ship-from-store and ship-from-hub Choosing the right vehicle for delivery routes Managing volumes (size) and routing for delivery vehicles …

Kati Nevalainen, Director, Parcel Services at Matkahuolto, discusses parcel delivery across Finland and the Nordics: History of Matkahuolto carrying parcels Matkahuolto's public transport roots B2B, B2C and C2C deliveries Interacting with C2C via mobile apps as well as in-store Residential delivery and out-of-home delivery Matkahuolto's service poi…

Peter Dunn, Director of European Relations, Cullen International, discusses the USO, how European postal operators are reacting to falling letter volumes, and more. The purpose of the Postal Services Directive, including letters USO and quality of service How local universal service obligations can be changed Flexibility provisions in Postal Servic…

Professor John Colley from the Warwick Business School discusses developments in gig economy delivery and ultrafast grocery delivery (q-commerce). We cover: Demise of rapid, ultrafast delivery Difficult economics of ultrafast delivery High costs of q-commerce never passed on to consumers Supermarket chains acquiring failed rapid delivery startups A…

Rob King, CEO and co-founder at Zedify, discusses customer experience in the last mile, sustainability, greenwashing, and cargo bike delivery. Creating better delivery for customers and the environment Large vehicles vs small vehicles in urban delivery Microhubs in cities The last mile as an extension of the online retailer's brand Retailers paying…

Phil Read, Managing Director at Varamis, talks about using electric trains to transport parcels overnight in the UK: The inspiration behind Varamis Advantage of using high-speed passenger trains for moving parcels Acquiring electric trains Overnight parcel train service between Birmingham and Glasgow Proving trains can meet demands of parcel delive…

Myrthe Rosema, founder of social-inclusive delivery start-up Scootbezorgd, discusses the practical and social impact of last mile delivery via mobility scooter. The inspiration for Scootbezorgd Changing perceptions of mobility scooters Current operational area Using customised mobility scooters to ensure range Empowering people of differing physica…

Carmen Cureu, Market Research Director at Geopost, discusses some of the details in the 2023 edition of Geopost's e-shopper barometer. The factors driving modern e-commerce Why convenience is important E-commerce allowing customers to find bargains Decisions shoppers make when purchasing online Products need to be aligned with consumers' expectatio…

How can delivery companies build efficient out-of-home delivery networks? Cédric Hervet, co-founder and Chief Product Officer at Kardinal, discusses the challenges industry players face in finding the best locations for PUDOs and lockers in terms of profitability and customer coverage: Why delivery companies are considering out-of-home delivery Dif…

Luke Lloyd, Head of Markets at the IPC, discusses some of the key findings from the IPC's Global Postal Industry Report. GPIR based on various postal operators' reports Overview of post-pandemic parcel volume and revenue trends Letter volume trends Impact of pandemic on letter volumes Diversification of revenue, including letters, parcels, and fina…

Titus Bütler, Head of Transport at Swiss Post, explains why and how Swiss Post is moving more mail and parcels by rail. How demands for speed and flexbility drove growth of road freight in the past Energy efficiency of rail vs trucks Rail terminals at Swiss Post logistics centres Ecological and economic benefits of prioritising rail Hybrid locomoti…

Vienna has set up a carrier-neutral parcel locker network called Wienbox. Some of Wienbox's key proponents discuss the parcel locker network's development and future. Monika Unterholzner, Deputy Director General of the Wiener Stadtwerke Group, whose responsibilities include logistics, Prof. Dr. Andreas Breinbauer, Head of the Logistics Department a…

Mustafa Tonguç, Managing Director at DHL Express Germany, discusses supply chain resilience and the growth in global B2B e-commerce: Why supply chain resilience is crucial Manufacturing being stimulated around the world DHL helping customers create new supply chains Enabling late customer checkout times for next-day delivery Omni-shoring, near-shor…

Kate Muth, Executive Director at IMAG (International Mailers Advisory Group) discusses developments in international mail. Being awarded the Megan J Brennan Award by Women in Logistics & Delivery Services (WILDS) US de minimis threshold - currently $800 Modernisation of US Customs STOP Act 2.0 update AED / EAD exemptions Opioid crisis, counterfeiti…

Luke Lloyd, Head of Markets, IPC (International Post Corporation) discusses the 2022 results of the IPC Sustainability Measurement and Management System. Background to development of the IPC's SMMS Carbon emissions, health & safety, circular economy 31 postal operators report under SMMS, including 100,000 buildings, 600,000 vehicles, and 1.3m emplo…

In this special end-of year episode, Jonathan Bouaziz (Kardinal), Kevin Seller (Escher), Will Simpson (Kantar) and David Spottiswood (Hurrican) cover different aspects of the postal and delivery world. Jonathan Bouaziz, CEO at Kardinal, discusses: Optimising PUDO networks Understanding the implications of making changes to a PUDO network Merging le…

Mike Plunkett, President at PostCom, and Mark Fallon, President of the Berkshire Company, discuss the state of affairs at the US Postal Service. Vacancies on USPS Board of Governors and impact on day-to-day USPS operations Employee headcount Letter pricing and price increases PRC's role in postal pricing Letter volume decline Ambiguity in the USA's…

Dean Maciuba, Managing Partner (USA) for Crossroads Parcel Consulting, analyses the major trends in the US last mile over the past 12 months. Observations on 2023 peak season parcel volumes Technology allowing shipper diversifications and managing multiple carriers Surcharges pushing shippers to find alternatives to UPS or FedEx UPS and FedEx being…

Denmark has been at the vanguard when it comes to changes to letter delivery and digitisation of letter services. But new changes to the universal service obligation will have far-reaching implications for letter and parcel delivery in Denmark. Mindaugas Cerpickis and Jacob Østermann from Copenhagen Economics analyse the changes and implications fo…