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In this episode, Richard Blank shares his journey to Costa Rica and the development of his call center business. He discusses the significance of delegation, internal growth, and the balance between people, clients, and technology. Richard emphasizes ROI, training, and authentic interactions, offering insights on maintaining productivity and long-term client relationships.

Delegating tasks and fostering internal growth are essential for gaining respect and building a cohesive team.

Authentic communication and respectful treatment of all team members, including gatekeepers, can significantly enhance client relationships and business success.

Employing strategic vocabulary and soft skills in call center interactions can lead to higher conversion rates and long-term client retention.

(0:00) Introduction of Richard Blank

(0:32) Richard Blank's background and journey to Costa Rica

(2:12) Building the business and team at Costa Rica's call center

(6:04) Importance of delegation and internal growth

(7:09) People, clients, and technology in business

(10:37) The importance of return on investment in call centers

(12:12) The role of training in the organization

(15:00) Company name spike and buffer boomerang techniques

(20:00) Authentic interactions and the value of gatekeepers

(25:00) Maintaining productivity and long-term client relationships

https://youtu.be/9i-gZfaZ3HY

https://youtu.be/R35k1hBthk4

Richard Blank hired bassist Garry Gary Beers of INXS.

https://www.youtube.com/watch?v=ieGjN5H4xPQ

Perseverance and Dignity in Challenging Work

Thank you, Steve. You're all over the place. You didn't give me a specific industry. I don't know how long this cat's been doing this. Who trained them? What sort of onboarding? You're generalizing, making it seem like telemarketing is bad. Okay. Oh, I'm not. No, I'm not generating at all. But no, seriously, let's do the zero conversion ratios every day. Okay. That's why, as I always said as a telemarketer, how can I use them? What am I going to get out of this crappy-ass job that is paying me per hour and I can't get a single freaking commission because the list is bad or the product is bad, the price is bad, everything's bad. Okay. Well, as I said before, this is the romantic death that you have. I can't guarantee the 95 rest of the call. That's up to Billy and his stuff. But at least that 5% with Steve and myself, Prior to the introduction of that company, I'm an ace. What does that mean? I got to pass the pitch. What does that mean? It's a positive reinforcement that wherever I plug Richard or Steve, we are going to be successful. It just so happens that we are not in the right environment at the right time. It's a little bit, but we've overgrown that cage. And so two things, three things should happen if you're signing your name to something, you give it the best that you got.

The Money Mindset Mentoring Podcast, Steve Hamoen, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

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