CX Roundtable is where customer experience leaders, product innovators, and BPO executives meet to reframe how we think about support, retention, and growth. Hosted by retention strategist and industry leader Sarah Caminiti, this podcast brings together decision-makers from SaaS, AI, and service operations to answer the questions every CX team faces: How do you transform customer support from a cost center into a growth engine? What does AI actually mean for CX jobs and systems? How can BPO ...
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BPO Podcasts
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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Podcast guests appearances regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Topics discussed include: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larg ...
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Explore our guide on setting up a BPO business in India. Learn essential steps, from market analysis to legal requirements, and uncover the benefits such as cost efficiency, access to skilled talent, and growth opportunities in India's thriving outsourcing industry. https://zcoordinate.com/a-guide-to-setting-up-a-bpo-company-in-india-and-unlocking-its-business-benefits/
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PGBS is a reputed offshore outsourcing service provider that has been helping global businesses, professionals, and individuals with BPO support. Our service delivery infrastructure is appropriately designed and deployed to ensure the delivery of high-quality solutions to our customers within the predetermined deadlines and in cost-effective ways. Our services include multilingual call center support, data cleansing, real estate photo editing, video editing, eBook conversion, 3d design servi ...
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Arcgate is a 2000+ people strong BPO & IT outsourcing leader helping world's most innovative startups with AI data preparation, data enrichment, search relevance, content moderation, application development and quality engineering. Arcgate Labs is our technology innovation hub where we build breakthrough products.
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South St. Paul’s BPO Announcements Submit your answers to BHM trivia here: https://bit.ly/2Uv6XK9
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SourceBytes is a podcast channel of ADDMORE OUTSOURCING, a BPO division of ADDMORE Services that provides different types of BPO services from the Philippines. With so many BPO companies available today, not only in the Philippines but globally, it is difficult to find the right partner for your business. ADDMORE Outsourcing supports your business from planning to building and managing your offshore employees. You can start small, manage the risk, and then easily scale up when necessary. We ...
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On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
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Welcome to "CX On Demand" - Inspiro's official podcast, where we discuss and provide executive insights on anything and everything about customer experience (CX) management.
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Welcome to The Global Xperience. We'll be immersing you in the dynamic world of Customer Service and Collections. You will gain access to the secrets of success in the world of customer and employee experience through conversations with keynote speakers, industry mavericks, and CX and debt collections experts and influencers. Every episode will feature thought leaders, celebrities, advocates and ambassadors in all things experience. Stay tuned, and hit that subscribe button to stay up to dat ...
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Welcome to WNS Business Insights Podcast Series. This podcast series brings you the latest trends and concepts in your industry and in the field of outsourcing so you can make your outsourcing program even more successful.
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Welcome to Higher Learning - By Outposter , the podcast where we delve into the world of BPO services and explore how businesses can thrive with the right offshore partners. This podcast aims to inform and educate businesses to equip them with the understanding and knowledge to hire offshore.
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A Media Executive, Digital Producer, BPO Agent/Events Host, Startup Founder, and an OFW gather to deconstruct the most challenging aspect of our world — life, itself. We’ll talk about the things we wished we knew sooner and the mistakes we made, so you can learn from them (hopefully). Join these sleep deprived, burned-out, and constantly stressed group of friends as they humorously discuss a spectrum of conversations about life, career, and adulting.
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SunTec Data is a leading data services provider and KPO & BPO/BPM company. With 25+ years of experience and 1500+ data professionals, we have established successful partnerships with a diverse range of businesses worldwide, like Honda, PEPSICO, Nielsen, Deloitte, and Expedia.
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Welcome to The Workforce Advantage, the podcast uncovering bold strategies that are reshaping the future of work. Join us as we dive into the exciting world of Business Process Outsourcing (BPO), where innovative workforce solutions are driving growth and reducing turnover across industries. We’ll introduce you to powerful, outcome-based solutions that challenge traditional views on outsourcing. Hosted by Tim Dupree, each episode features expert conversations with thought leaders and innovat ...
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🐱 Your go-to educational podcast on the Ethereum ecosystem. Hosted by the ECH Institute Inc., it covers: 🔹 PEEPanEIP – Deep dives into Ethereum Improvement Proposals (EIPs). 🔹 Ethereum Core Devs Calls – Key insights from core client development discussions. 🔹 Ecosystem Project Demos – Showcasing Web3 public goods projects. 🔹 In-Depth Interviews – Conversations with builders shaping Ethereum and beyond. Stay informed, stay decentralized—tune in now! Listen on Spotify - https://creators.spotif ...
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Welcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring the voices of technology thought leaders, subject matter experts, and enterprise IT decision makers to you to talk about today’s transformative technology and how it can create opportunities for increased success.
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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
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The Winning Tactics podcast is built on the foundations of providing the tools and tips you need to make your small to medium business successful. We talk to industry experts on how to build your business the right way. Your host Adam Sinkus brings his passion for helping people realize their full potential to the screen to help your business achieve greater success. Over the last 10 years, he has built successful teams in the BPO industry founded on culture driven leadership and a desire fo ...
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SCCS-Podcast-The Art and Science of Call Center Success -Richard Blank from COSTA RICA'S CALL CENTER
RICHARD BLANK- TELEMARKETING TRAINER,OFFSHORE BPO & CEO COSTA RICA'S CALL CENTER
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What does it take to build a successful BPO company? How successful are you with your agents? In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them. In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America. Learn more about leadership, strong corporate culture, outsourcing, and becoming successful i ...
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Offshoring and Outsourcing Philippines is produced by Vertical Internet Media Limited to provide insights and information about BPO industry in the Philippines as it may apply to customers in Australia, New Zealand, US, UK, Canada, and in fact, anywhere in the world. The podcast is produced as entertainment and should not be relied on for any business decision making without the listener independently ascertaining the situation and facts for themselves. The opinions expressed on this podcast ...
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Hosted by comedian and author Stanley Chi, Underpaid dives into Filipino office life — from annoying coworkers to toxic bosses. Based on his bestselling book Office Petiks, it blends humor with real-world advice on how to survive and thrive at work. Great for young professionals, freelancers, and anyone stuck in a 9-to-5 grind. For partnership opportunities and collaborations, please contact: [email protected]
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Unscripted stories about career and adulting + the fun and pain of them all ♡
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This Podcast deals with technology,mechanical,life style and motivation.
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Formerly 'The Sweet Potato Podcast' — this podcast has a lot of different kinds of topic—unarranged and in no specific category, kaya nga unorganized, eh. Join us as we chitchat, exchange an ideas with everyone—pwedeng pwede pagusapan ang 'kahit ano', lovelife, studies, adulting, name it. • like us on facebook https://www.facebook.com/theunorganizedpodcast | follow us on twitter and IG, @unorganizedpod | email us at [email protected]
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Tune into this podcast hosted by Proservartner CEO Rakesh Sangani, in discussion with Outsourcing Practice Lead and Managing Director Paul Morrison for actionable insights and real-life examples of successful implementations across automation, GBS and outsourcing. As transformation advisers working globally with dozens of clients, Proservartner are in a privileged position to trace the trajectory of core business strategy and look ahead at where things are pointing for the years ahead.
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Behind the biggest business stories of the week - taking you inside key events, the movements at the top and their effects at the bottom. An Arena Holdings production Keywords: BDSpotlight, industry, markets, South Africa, news and views, money, success, entrepreneur, corporation, podcast
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Digital Marketing trainer seeks support to empower disabled by providing them work from home jobs
Yogesh Sonar
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Yogesh Sonar, a Pune-based digital marketing trainer and consultant, has trained many physically disabled people across India and enabled them to become independent. During this lockdown period, he wants to reach out to more people and is looking for support. Yogesh Sonar, a Pune-based digital marketing trainer and consultant, has trained many physically disabled people across India and enabled them to become independent. During this lockdown period, he wants to reach out to more people and ...
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Workforce Management 101: The Invisible Engine of Customer Experience
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Send us a text Workforce Management (WFM) is one of the most critical—and misunderstood—functions in Customer Experience. In the first episode of the CX Roundtable Workforce Management Series, host Sarah Caminiti sits down with Arlyne Pardo, a seasoned WFM professional, and Dan Smitley, founder of a workforce management consulting practice, to brea…
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Execution Layer Meeting 227 [2026-01-05] | ACDE 227
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Join us for a deep dive into All Core Devs - Execution (ACDE) #227. This off-cycle meeting focuses on the technical coordination for 2026’s primary execution upgrades: Glamsterdam and Hegotá. Resources Agenda & Issues: GitHub Issue #1854 Community Discussion: Ethereum Magicians Forum
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Happy New Year for 2026 from Peter and Mark at the CX Files podcast. We asked our listeners to send some thoughts about 2025 and the year ahead... If you listen to this episode you will hear messages from the Netherlands, Philippines, UK, South Africa, Australia, Canada, and Brazil... that's North America, South America, Europe, Africa, Asia, and A…
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ERC-7936: Versioned Proxy Contract Interface with Martin, Monica & Raphina | PEEPanEIP#158
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PEEPanEIP – ERC 7936 Episode Overview In this episode of PEEPanEIP, host Pooja Ranjan discusses ERC 7936, a proposal aimed at improving versioning in Ethereum smart contracts. Co-authors Martin Monperrus, Raphina Liu, and Monica Jin explain the challenges of current proxy contracts and how their proposal addresses issues of security, flexibility, a…
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Execution Layer Meeting 226 [2025-12-18] | ACDE 226
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Agenda: https://github.com/ethereum/pm/issues/1837
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Beyond the AI Hype: Brand, Data, and the Future of Human-Centered Technology
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AI is reshaping marketing, customer experience, and enterprise technology faster than most organizations can keep up, but speed alone doesn’t guarantee better outcomes. In this episode, Shawn Cordner sits down with Jared Ruth, Founder of RipCurrent Agency, to explore where AI creates real value and where it can quietly undermine trust, brand, and h…
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Dear Santa: Here is the AI Contact Center Tools We Actually Want!
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Send us a text This episode is my AI Christmas wish list for CCaaS. Not toys. Not buzzwords. The real AI tools contact centers should already have but don’t. Everyone is focused on making AI talk to customers. That’s missing the point. AI in CX isn’t supposed to just talk. It’s supposed to run the contact center. I break down the biggest opportunit…
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Episode 655: From Hardcourt to Humor — Benjie Paras Part 2
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In this episode, Stanley and Czar continue their conversation with Benjie Paras, this time diving into the realities of being a professional basketball player and how he transitioned from athlete to comedian and actor. Kwentong career shift na puno ng wisdom at katatawanan.⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJ…
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Consensus Layer Meeting 171 [2025-12-11] | ACDC 171
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Agenda: https://github.com/ethereum/pm/issues/1825
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CX Files 400 Live In London! Get Your Free Ticket Now!
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Celebrate CX Files Episode 400 — Join Mark Hillary and Peter Ryan Live in London for an Exclusive Networking Event! CX Files Episode 400 Live in London – January 21, 2026 Join Mark Hillary and Peter Ryan, co-hosts of the CX Files podcast, for a special live networking event in London as they celebrate the show's 400th episode! This informal evening…
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Episode 654: Ang Kwentong Basketbolero ni Benjie Paras
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In this episode, Stanley and Czar talk to Benjie Paras about his life as a basketball player — from his early days on the court to the highs and lows of being a PBA superstar. Kwentong hardcourt para sa mga Imortal na may pangarap din maging atleta.⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJSRfAN• Underpaid FB Group…
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The Future of Contact Centers: AI, Human Leadership & the Next Decade of CX
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Send us a text What does the next decade of contact centers look like? In this episode of CX Roundtable, host Sarah Caminiti is joined by two global leaders in the customer experience industry — Brad Cleveland and Luke Jamieson — to break down the five major shifts transforming contact centers today. From AI-driven workflows to the rise of human-in…
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Episode 653: Sweldo at Tsismis: The Accountant Files
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In this episode, Stanley and Czar talk to Joyce Hernandez, an accountant for a multinational company, about the most common sweldo issues and office tsismis she encounters. Para sa mga Imortal na laging may reklamo sa payslip!⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJSRfAN• Underpaid FB Group: https://www.facebook.…
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In this special episode of the CX Files, we are looking to the end of 2025 and into 2026. Peter Ryan called Paul Smith and David Rickard - two expert advisers on CX and BPO - to talk about what just happened in 2025 and their top predictions for CX in 2026. --- Paul Smith Principal Consultant, Quinn Growth Advisers Salt Lake City, Utah, USA https:/…
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Episode 652: Pandesal at Passion — Kwentong Negosyo ni Wilson Lee Flores
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In this episode, Stanley Chi and Wilson Lee Flores share Kwentong Pandesal — mula sa iconic Kamuning Bakery Café hanggang sa lessons on business, passion, and community service. Isang kwentuhang masarap pakinggan — parang pandesal sa umaga!⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJSRfAN• Underpaid FB Group: https:/…
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The RebelRebel Podcast by author Michael Dargie. Special guest CEO Richard Blank
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The RebelRebel Podcast is a regular dive into the hearts and minds of creative rebels and entrepreneurs from around the globe, it's a love letter to those mad fools who think audaciously and act courageously in service to making the world a better and more interesting place. “You shouldn’t use words to burn. They should be for light and for warmth.…
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Episode 651: Beyond the Byline — Ang Kwentong Writer ni Wilson Lee Flores
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In this episode, Stanley Chi and Czar de los Reyes sits down with journalist and writer Wilson Lee Flores to talk about his experiences in media, storytelling, and his journey as a multi-awarded columnist. Tunghayan ang inspiring kwento ng isang Imortal sa pagsusulat.⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJSRfAN•…
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The Total Entrepreneur Podcast: Mind, Body, Spirit podcast guest Richard Blank. Nearshore BPO expert.
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Join Dr. John Torrens, an award-winning professor and entrepreneur, as he guides high-performing entrepreneurs, founders, and executives on a journey to redefine success. In The Total Entrepreneur: Mind, Body, Spirit, you'll learn how to balance business success with a fulfilling, healthy lifestyle. Each episode blends cutting-edge academic researc…
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What’s Next for Ethereum After Fusaka? with Tomasz Stańczak | The Fusaka Files Final Episode
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The Fusaka Files Podcast – Episode Overview In the latest episode of the Fusaka Files podcast, Paul Brody and Pooja Ranjan engage in an insightful discussion with Tomasz Stańczak, Co-Executive Director of Ethereum. They explore the concept of credible neutrality and its significance for businesses and institutions navigating the evolving landscape …
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Nick Jiwa - CustomerServ - We Need To Focus On People In CX
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Nick Jiwa is the founder and president of CustomerServ. He is based in Houston, Texas, USA. In this episode Nick talks to Peter Ryan about the importance of people in CX - in particular in BPOs. He asks why people have always been central to the customer experience, but now it sounds like everyone is just focused on AI and automation? It's time to …
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Episode 650: Love Shift — Diskarte ng mga Lalaki sa BPO (Kasama si Tiyo Bri)
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In this episode, Stanley Chi and Tiyo Bri talk about the different diskarte of men working in the BPO industry — sa trabaho, sa love life, at sa mga team building na may halong ligawan. Laughs, lessons, and late-shift love stories sa isang kwentuhang pang-Imortal!⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJSRfAN• Und…
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Cybersecurity Fatigue, AI Threats, and What Enterprises Must Do Next: Insights from Sanjay Deo
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Welcome back to The Amplitude of Tech podcast, produced by Amplix, where we bring together technology thought leaders and enterprise executives to explore the forces reshaping customer and employee experience. In this episode, Shawn Cordner sits down with Sanjay Deo, founder of 24By7Security and now part of Amplix, to unpack the rapidly evolving cy…
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Episode 649: Call Center by Day, Rock Star by Night (Ang Kwento ni Tiyo Bri)
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In this episode, Stanley Chi talks to Tiyo Bri (Brian Babilonia) about his life as a musician and BPO professional. Alamin ang similarities ng rock band life at night shift grind, at kung paano nabuhay ang passion kahit underpaid!⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJSRfAN• Underpaid FB Group: https://www.faceb…
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Leigh Hopwood - CCMA - 25 Years Of The ECCCSAs
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Leigh Hopwood is CEO of the CCMA (Contact Centre Management Association) and Chair of the European Customer Contact Alliance. She is based in London, UK. Peter Ryan called Leigh to talk about the European Contact Center and Customer Service Awards (ECCCSAs), which celebrate their 25th anniversary on November 25th, 2025. It sounds like an Iron Maide…
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In this episode, Stanley Chi and Czar talk to Edu and Kat Legaspi, the owners of Rainbow Scoops Ice Cream, about their journey from being employees to becoming business owners. Pakinggan kung paano nila sinimulan ang negosyo, nalampasan ang challenges, at natutunang maging Imortal sa entrepreneurship.⸻Join the Suplado Community:• Team Suplado Disco…
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Episode 647: Kumikita sa panonood: The movie critic life
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38:46
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In this episode, Stanley and Czar talk again with Tito Ian and Tito Jeimuzu of The Red Door — this time about their work as movie content creators. At syempre, may isa na namang office horror story na babasahin.⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJSRfAN• Underpaid FB Group: https://www.facebook.com/groups/1330…
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Inside Ethereum’s Lookahead Logic EIP-7917 with Justin Drake | The Fusaka Files #3 #staking
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This episode of The Fusaka Files explores EIP-7917: Deterministic proposer lookahead, focusing on validator operations, ecosystem readiness, and enterprise impact. Guest Justin Drake from the Ethereum Foundation joins hosts to discuss EIP-7917 and its implications for scalability and security. The Fusaka Files is a limited-episode podcast series ex…
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Gerry Brown - The Customer Lifeguard - CX Is Changing Fast
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Gerry Brown is known as the customer lifeguard. His ambition is to save the world from poor customer service. Gerry is Canadian and based in the south of the UK. Gerry has written a book titled 'When a customer wins, nobody loses.' He has a podcast and he is a regular speaker and adviser, regularly hosting CX workshops. Mark called Gerry to ask abo…
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AI, CX, and the Next Era of Contact Centers: Insights from Five9’s Steve Blood
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Welcome to The Amplitude of Tech podcast, produced by Amplix, where we explore the technologies, trends, and strategies shaping the future of customer experience. In this episode, Shawn Cordner sits down with Steve Blood, VP of Market Intelligence & Evangelism at Five9 and former longtime Gartner analyst, for a wide-ranging conversation on the evol…
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In this episode, Stanley Chi talks to young coffee farmers Hilary Estandarte and Klent Gulay about the Kape’t Bisig Educational Grant at kung paano sila natulungan ng program bilang mga agripreneurs na nagsusulong ng lokal na kape.⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJSRfAN• Underpaid FB Group: https://www.face…
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Founders in CX: Why Culture and Customer Experience Start at the Top
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Send us a text If the culture is bad, it’s on you. If the product isn’t good, it’s on you. — Pat Osorio, Co-Founder, Birdie AI What does it really take to build a company that puts customers at the center — not just in words, but in every decision? In this all-female Founders edition of CX Roundtable, host Sarah Caminiti brings together three power…
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Episode 645: Office Horror Stories (Underpaid x The Red Door)
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It’s the crossover you didn’t expect! Stanley and Czar sit down with Tito Ian and Tito Jeimuzu of The Red Door to talk about their past lives in the BPO industry, magic gigs, and — syempre — magbabasa rin tayo ng office horror story.⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJSRfAN• Underpaid FB Group: https://www.fa…
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Execution Layer Meeting 224 [2025-11-06] | ACDE 224
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Agenda: https://github.com/ethereum/pm/issues/1781
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EIP 7825 Explained: Enhancing Ethereum's Efficiency with Toni Wahrstätter | The Fusaka Files #2
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In this episode of The Fusaka Files, Toni Wahrstätter from the Ethereum Foundation discusses EIP 7825, a proposal to introduce an upper bound on gas per transaction. The conversation covers the motivations behind the proposal, its impact on Ethereum's efficiency, and the future scalability of the network. Toni explains the technical aspects and pot…
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Paul O'Hara - TP - AI Won't End BPO - It'll Supercharge It
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Paul O'Hara is the Executive Vice President of Business Development at TP EMEA. He is based in the Tyneside area of North-East England. Paul recently published an article on Customer Think magazine titled "AI Won't End BPO - It'll Supercharge It." Mark called Paul to ask Paul about the article. What was Paul trying to say? How does he believe that …
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Episode 644: Ang Mga Payo Nila Doc (Kwentong Callroom x Underpaid)
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In this episode, Stanley Chi joins Doc JB Besa and Doc Ella Masamayor of Kwentong Callroom para pag-usapan kung ano ang mga dapat iwasan ngayong Christmas party season para hindi ka magkasakit pagpasok ng bagong taon. Para sa mga Imortal na gusto ng healthy holiday!⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJSRfAN• U…
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The Future of ZK Tooling: Insights from powdr with Leo Alt | EPD #26
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In this episode, Pooja Ranjan and Leo Alt discuss the innovative project powdr, which aims to enhance the developer experience in the ZK ecosystem through automatic precompilation. They explore the motivations behind the project, its economic implications, and the challenges faced in the adoption of zero-knowledge technology. The conversation also …
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Customer experience starts with the people on the frontlines. The companies seeing the strongest results are the ones investing in their contact center agents. In this episode of The Workforce Advantage, host Tim Dupree speaks with Shonda Deckelman and Candace Ewens of KellyConnect. Fresh from CCW Week, the largest conference in the contact center …
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Driven: Unscripted Success Podcast. Special guest Richard Blank
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Welcome to the Driven: Unscripted Success Podcast, the go-to show for high-performing business owners, executives, and professionals who aspire to elevate their personal, professional, and financial lives. Hosted by Michael Mannino Sr. and Nareman Hamdan, each episode dives deep into the inspiring stories and invaluable insights of top industry Wel…
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PeerDAS & BPO Hardforks for Scaling Enterprise Ethereum with Tim Beiko | The Fusaka Files #1
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The conversation delves into the upcoming Fusaka upgrade for Ethereum, focusing on two pivotal proposals: EIP 7594 (PeerDAS) and EIP 7892 (Blob Parameter Only Hardforks). The discussion highlights the importance of these upgrades in enhancing scalability, reducing transaction costs, and improving data management on the Ethereum network. The speaker…
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In this episode, Stanley Chi and Czar de los Reyes sits down with the founder of Finn Cotton, Paul dela Fuente para pag-usapan kung paano nagsimula ang brand, paano nila nalampasan ang challenges sa business, at kung paano nila naabot ang success sa local sneaker scene.⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJSRfA…
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Consensus Layer Meeting 168 [2025-10-30] | ACDC 168
1:06:21
1:06:21
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1:06:21
Agenda: https://github.com/ethereum/pm/issues/1772
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Elona Ymeri - Assist Digital - Albania & The Value Of Smaller BPO Locations
31:31
31:31
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31:31
Elona Ymeri is the service delivery manager at Assist Digital. She is based in Tirana, Albania. Elona spoke to Mark Hillary about the role of smaller BPO destinations. What can they offer that is harder to find from the big locations? Is the continued influence of AI and other automation technology reducing the need to consider working in locations…
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Episode 642: The Collab You Never Knew You Needed — Stanley Chi x Chinkee Tan
31:04
31:04
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31:04
In this episode, Stanley Chi and motivational speaker Chinkee Tan share lessons about money, mindset, and collaboration. The Suplado King meets the Pambansang Wealth Coach sa isang kwentuhang puno ng wisdom at katatawanan.⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJSRfAN• Underpaid FB Group: https://www.facebook.com/…
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Balancing People, Process & AI: The Future of BPO with Andrew Griffiths
1:03:41
1:03:41
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1:03:41
Welcome to The Amplitude of Tech podcast, produced by Amplix, where we bring together technology thought leaders and enterprise executives to explore the forces reshaping customer experience. In this episode, Shawn Cordner sits down with Andrew Griffiths, EVP of CX & BPO Advisory at Outsource Consultants, to discuss the evolving role of business pr…
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Episode 641: Ang Kwentong Underpaid ni DJ Chacha
36:06
36:06
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36:06
In this episode, Stanley Chi talks to radio personality DJ Chacha about her career journey, challenges sa industriya, at kung paano niya nabalanse ang trabaho, pamilya, at pagiging content creator.⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJSRfAN• Underpaid FB Group: https://www.facebook.com/groups/1330205921240849/F…
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1
Execution Layer Meeting 223 [2025-10-23] | ACDE 223
1:18:32
1:18:32
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1:18:32
Agenda: https://github.com/ethereum/pm/issues/1764
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In this episode, Stanley Chi and Czar share the Top 5 tips kapag pinangakuan ka ng salary increase at promotion pero hindi pa rin tinutupad ni boss. Kung lagi ka na lang naka-“next month na lang” at walang nangyayari, ito ang episode para sa ’yo.⸻Join the Suplado Community • Team Suplado Discord: https://discord.gg/WjhgJSRfAN • Underpaid FB Group: …
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Joanne Morrison - Outmarket - Modern Marketing For CX Brands
30:45
30:45
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30:45
Joanne Morrison is the founder of Outmarket. She is based in Toronto, Canada. Outmarket is a specialist marketing agency that is focused on BPO and CX companies. Telling potential customers about your services has always been important, but as BPO gets more complex, more international, and AI changes how marketing can function, it is more important…
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Adoption Beats Innovation Every Time | Jeff Janzen | Laivly
36:53
36:53
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36:53
Send us a text Summary: In this episode, we sit down with Jeff Janzen, VP of Strategic Growth & Partnerships at Laivly, to get past the keynote glitter and into the messy reality of AI in the contact center. Jeff traces Laivly’s evolution from an internal BPO tech team to a standalone platform and explains why the post-GPT era flipped the script fr…
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