Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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BPO Podcasts
Podcast guests appearances regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Topics discussed include: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larg ...
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CX Roundtable is where customer experience leaders, product innovators, and BPO executives meet to reframe how we think about support, retention, and growth. Hosted by retention strategist and industry leader Sarah Caminiti, this podcast brings together decision-makers from SaaS, AI, and service operations to answer the questions every CX team faces: How do you transform customer support from a cost center into a growth engine? What does AI actually mean for CX jobs and systems? How can BPO ...
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Explore our guide on setting up a BPO business in India. Learn essential steps, from market analysis to legal requirements, and uncover the benefits such as cost efficiency, access to skilled talent, and growth opportunities in India's thriving outsourcing industry. https://zcoordinate.com/a-guide-to-setting-up-a-bpo-company-in-india-and-unlocking-its-business-benefits/
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PGBS is a reputed offshore outsourcing service provider that has been helping global businesses, professionals, and individuals with BPO support. Our service delivery infrastructure is appropriately designed and deployed to ensure the delivery of high-quality solutions to our customers within the predetermined deadlines and in cost-effective ways. Our services include multilingual call center support, data cleansing, real estate photo editing, video editing, eBook conversion, 3d design servi ...
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Arcgate is a 2000+ people strong BPO & IT outsourcing leader helping world's most innovative startups with AI data preparation, data enrichment, search relevance, content moderation, application development and quality engineering. Arcgate Labs is our technology innovation hub where we build breakthrough products.
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South St. Paul’s BPO Announcements Submit your answers to BHM trivia here: https://bit.ly/2Uv6XK9
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SourceBytes is a podcast channel of ADDMORE OUTSOURCING, a BPO division of ADDMORE Services that provides different types of BPO services from the Philippines. With so many BPO companies available today, not only in the Philippines but globally, it is difficult to find the right partner for your business. ADDMORE Outsourcing supports your business from planning to building and managing your offshore employees. You can start small, manage the risk, and then easily scale up when necessary. We ...
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On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
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Welcome to "CX On Demand" - Inspiro's official podcast, where we discuss and provide executive insights on anything and everything about customer experience (CX) management.
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Welcome to The Global Xperience. We'll be immersing you in the dynamic world of Customer Service and Collections. You will gain access to the secrets of success in the world of customer and employee experience through conversations with keynote speakers, industry mavericks, and CX and debt collections experts and influencers. Every episode will feature thought leaders, celebrities, advocates and ambassadors in all things experience. Stay tuned, and hit that subscribe button to stay up to dat ...
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Podcast by Cleve Gaddis
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Welcome to WNS Business Insights Podcast Series. This podcast series brings you the latest trends and concepts in your industry and in the field of outsourcing so you can make your outsourcing program even more successful.
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Welcome to Higher Learning - By Outposter , the podcast where we delve into the world of BPO services and explore how businesses can thrive with the right offshore partners. This podcast aims to inform and educate businesses to equip them with the understanding and knowledge to hire offshore.
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A Media Executive, Digital Producer, BPO Agent/Events Host, Startup Founder, and an OFW gather to deconstruct the most challenging aspect of our world — life, itself. We’ll talk about the things we wished we knew sooner and the mistakes we made, so you can learn from them (hopefully). Join these sleep deprived, burned-out, and constantly stressed group of friends as they humorously discuss a spectrum of conversations about life, career, and adulting.
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Welcome to The Workforce Advantage, the podcast uncovering bold strategies that are reshaping the future of work. Join us as we dive into the exciting world of Business Process Outsourcing (BPO), where innovative workforce solutions are driving growth and reducing turnover across industries. We’ll introduce you to powerful, outcome-based solutions that challenge traditional views on outsourcing. Hosted by Tim Dupree, each episode features expert conversations with thought leaders and innovat ...
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SunTec Data is a leading data services provider and KPO & BPO/BPM company. With 25+ years of experience and 1500+ data professionals, we have established successful partnerships with a diverse range of businesses worldwide, like Honda, PEPSICO, Nielsen, Deloitte, and Expedia.
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Welcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring the voices of technology thought leaders, subject matter experts, and enterprise IT decision makers to you to talk about today’s transformative technology and how it can create opportunities for increased success.
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🐱 Your go-to educational podcast on the Ethereum ecosystem. Hosted by the ECH Institute Inc., it covers: 🔹 PEEPanEIP – Deep dives into Ethereum Improvement Proposals (EIPs). 🔹 Ethereum Core Devs Calls – Key insights from core client development discussions. 🔹 Ecosystem Project Demos – Showcasing Web3 public goods projects. 🔹 In-Depth Interviews – Conversations with builders shaping Ethereum and beyond. Stay informed, stay decentralized—tune in now! Listen on Spotify - https://creators.spotif ...
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The Winning Tactics podcast is built on the foundations of providing the tools and tips you need to make your small to medium business successful. We talk to industry experts on how to build your business the right way. Your host Adam Sinkus brings his passion for helping people realize their full potential to the screen to help your business achieve greater success. Over the last 10 years, he has built successful teams in the BPO industry founded on culture driven leadership and a desire fo ...
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SCCS-Podcast-The Art and Science of Call Center Success -Richard Blank from COSTA RICA'S CALL CENTER
RICHARD BLANK- TELEMARKETING TRAINER,OFFSHORE BPO & CEO COSTA RICA'S CALL CENTER
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What does it take to build a successful BPO company? How successful are you with your agents? In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them. In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America. Learn more about leadership, strong corporate culture, outsourcing, and becoming successful i ...
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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
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Offshoring and Outsourcing Philippines is produced by Vertical Internet Media Limited to provide insights and information about BPO industry in the Philippines as it may apply to customers in Australia, New Zealand, US, UK, Canada, and in fact, anywhere in the world. The podcast is produced as entertainment and should not be relied on for any business decision making without the listener independently ascertaining the situation and facts for themselves. The opinions expressed on this podcast ...
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Hosted by comedian and author Stanley Chi, Underpaid dives into Filipino office life — from annoying coworkers to toxic bosses. Based on his bestselling book Office Petiks, it blends humor with real-world advice on how to survive and thrive at work. Great for young professionals, freelancers, and anyone stuck in a 9-to-5 grind. For partnership opportunities and collaborations, please contact: [email protected]
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Unscripted stories about career and adulting + the fun and pain of them all ♡
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This Podcast deals with technology,mechanical,life style and motivation.
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Formerly 'The Sweet Potato Podcast' — this podcast has a lot of different kinds of topic—unarranged and in no specific category, kaya nga unorganized, eh. Join us as we chitchat, exchange an ideas with everyone—pwedeng pwede pagusapan ang 'kahit ano', lovelife, studies, adulting, name it. • like us on facebook https://www.facebook.com/theunorganizedpodcast | follow us on twitter and IG, @unorganizedpod | email us at [email protected]
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Tune into this podcast hosted by Proservartner CEO Rakesh Sangani, in discussion with Outsourcing Practice Lead and Managing Director Paul Morrison for actionable insights and real-life examples of successful implementations across automation, GBS and outsourcing. As transformation advisers working globally with dozens of clients, Proservartner are in a privileged position to trace the trajectory of core business strategy and look ahead at where things are pointing for the years ahead.
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Behind the biggest business stories of the week - taking you inside key events, the movements at the top and their effects at the bottom. An Arena Holdings production Keywords: BDSpotlight, industry, markets, South Africa, news and views, money, success, entrepreneur, corporation, podcast
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Digital Marketing trainer seeks support to empower disabled by providing them work from home jobs
Yogesh Sonar
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Yogesh Sonar, a Pune-based digital marketing trainer and consultant, has trained many physically disabled people across India and enabled them to become independent. During this lockdown period, he wants to reach out to more people and is looking for support. Yogesh Sonar, a Pune-based digital marketing trainer and consultant, has trained many physically disabled people across India and enabled them to become independent. During this lockdown period, he wants to reach out to more people and ...
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Metro Atlanta Real Estate Update , Big things are coming to Atlanta in 2026, BPO Vs Appraisal
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The GoGaddis Real Estate Radio Show with Cleveland (Cleve) Gaddis | Atlanta Housing & Market InsightPresented by Modern Traditional Realty Group https://www.moderntraditionsrealty.comAtlanta Market Update: BPO vs Appraisal & Why Atlanta Events 2026 MatterEpisode Summary: Know Your Atlanta MarketThe Atlanta Market is dynamic, but are you using the r…
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The Total Entrepreneur Podcast: Mind, Body, Spirit podcast guest Richard Blank. Nearshore BPO expert.
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Join Dr. John Torrens, an award-winning professor and entrepreneur, as he guides high-performing entrepreneurs, founders, and executives on a journey to redefine success. In The Total Entrepreneur: Mind, Body, Spirit, you'll learn how to balance business success with a fulfilling, healthy lifestyle. Each episode blends cutting-edge academic researc…
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Lawrenceville Market Spotlight: White Oak Place & Farmers Almanac Winter Prep
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The GoGaddis Real Estate Radio Show with Cleveland (Cleve) Gaddis | Neighborhood & Hyperlocal Market InsightPresented by Modern Traditional Realty Group www.moderntraditionsrealty.comIn this 12-minute segment, we focus on one of Gwinnett County’s most established communities and look ahead to what nature has in store for our homes this season. We b…
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Is the Rent vs Buy Decision Still Just About Math & The Top 3 Questions for 2026
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The GoGaddis Real Estate Radio Show with Cleveland (Cleve) Gaddis | Listener Q&A / Real QuestionsPresented by Modern Traditional Realty Group www.moderntraditionsrealty.comAs the 2025 holiday season hits full swing, the dinner table conversation in Metro Atlanta is dominated by three big questions: Can I find a home? Can I afford it? And is it time…
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Why Zillow Removed Climate Data & Essential Rental Documents for Tenants
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The GoGaddis Real Estate Radio Show with Cleveland (Cleve) Gaddis | Market Myths & Media NoisePresented by Modern Traditional Realty Group www.moderntraditionsrealty.comTransparency, Accuracy, and Global RentingIs the information you see on Zillow always the full story? In this 12-minute segment, we dive into a major shift in how the nation’s large…
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Atlanta Market Update: Holiday Housing Data & ASO Sounds of the Season
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The GoGaddis Real Estate Radio Show with Cleveland (Cleve) Gaddis | Atlanta Housing & Market InsightPresented by Modern Traditional Realty Group www.moderntraditionsrealty.comIs the holiday season cooling down the Atlanta Market, or is now the time to make your move? In this 12-minute segment, we look at how the local market is wrapping up the year…
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ERC-7936: Versioned Proxy Contract Interface with Martin, Monica & Raphina | PEEPanEIP#158
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PEEPanEIP – ERC 7936 Episode Overview In this episode of PEEPanEIP, host Pooja Ranjan discusses ERC 7936, a proposal aimed at improving versioning in Ethereum smart contracts. Co-authors Martin Monperrus, Raphina Liu, and Monica Jin explain the challenges of current proxy contracts and how their proposal addresses issues of security, flexibility, a…
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Execution Layer Meeting 226 [2025-12-18] | ACDE 226
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Agenda: https://github.com/ethereum/pm/issues/1837
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Beyond the AI Hype: Brand, Data, and the Future of Human-Centered Technology
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AI is reshaping marketing, customer experience, and enterprise technology faster than most organizations can keep up, but speed alone doesn’t guarantee better outcomes. In this episode, Shawn Cordner sits down with Jared Ruth, Founder of RipCurrent Agency, to explore where AI creates real value and where it can quietly undermine trust, brand, and h…
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Dear Santa: Here is the AI Contact Center Tools We Actually Want!
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Send us a text This episode is my AI Christmas wish list for CCaaS. Not toys. Not buzzwords. The real AI tools contact centers should already have but don’t. Everyone is focused on making AI talk to customers. That’s missing the point. AI in CX isn’t supposed to just talk. It’s supposed to run the contact center. I break down the biggest opportunit…
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Episode 655: From Hardcourt to Humor — Benjie Paras Part 2
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In this episode, Stanley and Czar continue their conversation with Benjie Paras, this time diving into the realities of being a professional basketball player and how he transitioned from athlete to comedian and actor. Kwentong career shift na puno ng wisdom at katatawanan.⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJ…
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Local Living Meets Industry Evolution and MLS Changes
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The GoGaddis Real Estate Radio Show with Cleveland (Cleve) Gaddis | Market Myths & Media NoisePresented by Modern Traditional Realty Group www.moderntraditionsrealty.comWhether you’re looking for your dream home in Auburn or you're a real estate professional navigating new regulations, this 12-minute segment is packed with the insights you need. We…
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The GoGaddis Real Estate Radio Show with Cleveland (Cleve) Gaddis | Economic Trends & Policy Impact Presented by Modern Traditional Realty Group https://www.moderntraditionsrealty.comAre First Time Home Buyers Disappearing? What It Means for the Atlanta Real Estate MarketTraditionally, the first time home buyer made up about 40% of the market; toda…
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The GoGaddis Real Estate Radio Show with Cleveland (Cleve) Gaddis | Market Myths & Media NoisePresented by Modern Traditional Realty Group www.moderntraditionsrealty.comDecoding the AI Effect on Your HomeIs the AI stock boom a risk to your home value? With tech giants behaving like a "caffeinated squirrel" and financial big-hitters like Michael Bur…
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Consensus Layer Meeting 171 [2025-12-11] | ACDC 171
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Agenda: https://github.com/ethereum/pm/issues/1825
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CX Files 400 Live In London! Get Your Free Ticket Now!
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Celebrate CX Files Episode 400 — Join Mark Hillary and Peter Ryan Live in London for an Exclusive Networking Event! CX Files Episode 400 Live in London – January 21, 2026 Join Mark Hillary and Peter Ryan, co-hosts of the CX Files podcast, for a special live networking event in London as they celebrate the show's 400th episode! This informal evening…
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Episode 654: Ang Kwentong Basketbolero ni Benjie Paras
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In this episode, Stanley and Czar talk to Benjie Paras about his life as a basketball player — from his early days on the court to the highs and lows of being a PBA superstar. Kwentong hardcourt para sa mga Imortal na may pangarap din maging atleta.⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJSRfAN• Underpaid FB Group…
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The Future of Contact Centers: AI, Human Leadership & the Next Decade of CX
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Send us a text What does the next decade of contact centers look like? In this episode of CX Roundtable, host Sarah Caminiti is joined by two global leaders in the customer experience industry — Brad Cleveland and Luke Jamieson — to break down the five major shifts transforming contact centers today. From AI-driven workflows to the rise of human-in…
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Atlanta Market Update, Tellus Museum PJ Party & Beating the Seasonal Slump
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Welcome to Go Gaddis Real Estate Radio! I’m Cleve Gaddis—here to help you go from real estate novice to expert so buying and selling a home can be done with total confidence and without the fear, confusion, and second-guessing that often come with life’s biggest investments.In today’s show, we’re starting with your Metro Atlanta Real Estate Update …
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The 50-Year Mortgage: Dream Home or Debt Trap? Featuring Matthew Scout
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Welcome to Go Gaddis Real Estate Radio! I’m Cleve Gaddis—here to make real estate clear, simple, and worry-free so you can buy and sell your home with total confidence and without the fear or confusion that often come with life’s biggest investments.Today we’re breaking down a headline making waves across the real estate and mortgage world: Preside…
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50-Year Mortgage Part 2: The Pros, the Cons & the Industry Reaction with Matthew Scout
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Welcome to Go Gaddis Real Estate Radio! I’m Cleve Gaddis, here to make real estate clear, simple, and worry-free—so you can make confident decisions when buying or selling a home.Today we’re continuing our deep dive into one of the most talked-about proposals in today’s housing conversation: the 50-year mortgage. Is it the future of home affordabil…
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Ashebrooke in Cumming, Holiday Readiness & Atlanta’s Most Stunning Designer Showhouse
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Welcome to Go Gaddis Real Estate Radio! I’m Cleve Gaddis—here to help you go from real estate novice to expert so buying and selling a home can be done with total confidence and without all the stress, confusion, and second-guessing that often come with real estate’s biggest decisions.In today’s episode, we’re heading to Forsyth County for our Neig…
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Episode 653: Sweldo at Tsismis: The Accountant Files
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In this episode, Stanley and Czar talk to Joyce Hernandez, an accountant for a multinational company, about the most common sweldo issues and office tsismis she encounters. Para sa mga Imortal na laging may reklamo sa payslip!⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJSRfAN• Underpaid FB Group: https://www.facebook.…
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In this special episode of the CX Files, we are looking to the end of 2025 and into 2026. Peter Ryan called Paul Smith and David Rickard - two expert advisers on CX and BPO - to talk about what just happened in 2025 and their top predictions for CX in 2026. --- Paul Smith Principal Consultant, Quinn Growth Advisers Salt Lake City, Utah, USA https:/…
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Episode 652: Pandesal at Passion — Kwentong Negosyo ni Wilson Lee Flores
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In this episode, Stanley Chi and Wilson Lee Flores share Kwentong Pandesal — mula sa iconic Kamuning Bakery Café hanggang sa lessons on business, passion, and community service. Isang kwentuhang masarap pakinggan — parang pandesal sa umaga!⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJSRfAN• Underpaid FB Group: https:/…
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The RebelRebel Podcast by author Michael Dargie. Special guest CEO Richard Blank
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The RebelRebel Podcast is a regular dive into the hearts and minds of creative rebels and entrepreneurs from around the globe, it's a love letter to those mad fools who think audaciously and act courageously in service to making the world a better and more interesting place. “You shouldn’t use words to burn. They should be for light and for warmth.…
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Windsor at Lanier, Are Smart Homes on the Way Out? & What Is a Real Estate Wholesaler?
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Welcome to Go Gaddis Real Estate Radio! I’m Cleve Gaddis, here to help you move from novice to real estate expert so buying and selling a home can be done with confidence—and without the confusion or surprises that often come with life’s biggest investments.In this episode, we’re featuring Windsor at Lanier in our Neighborhood Spotlight—a beautiful…
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October Market Fast Stats, Lake Lanier’s Magical Nights of Lights & How to Spot a Real Deal
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Welcome to Go Gaddis Real Estate Radio! I’m Cleve Gaddis, here to help you go from real estate novice to expert so buying and selling a home can be done with total confidence and without the fear, confusion, and second-guessing that often come with life’s biggest investments.In this episode, we’re kicking things off with the Metro Atlanta Real Esta…
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Fannie Mae’s New Credit Score Change: What It Really Means for Buyers
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Welcome to Go Gaddis Real Estate Radio! I’m Cleve Gaddis, here to make real estate clear, simple, and worry-free so you can make confident decisions when buying or selling a home.Today we’re breaking down a major update from Fannie Mae—one that has a lot of buyers asking the same question: Does this mean I can qualify for a mortgage even if my scor…
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The 2025 Real Estate Soft Landing: What Buyers & Sellers Should Expect
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Welcome to Go Gaddis Real Estate Radio! I’m Cleve Gaddis—here to make real estate clear, simple, and worry-free, so you can make confident decisions when buying or selling a home.In today’s episode, we’re taking a closer look at something everyone in the industry is talking about: the 2025 Real Estate Soft Landing. After years of market volatility—…
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Episode 651: Beyond the Byline — Ang Kwentong Writer ni Wilson Lee Flores
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In this episode, Stanley Chi and Czar de los Reyes sits down with journalist and writer Wilson Lee Flores to talk about his experiences in media, storytelling, and his journey as a multi-awarded columnist. Tunghayan ang inspiring kwento ng isang Imortal sa pagsusulat.⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJSRfAN•…
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What’s Next for Ethereum After Fusaka? with Tomasz Stańczak | The Fusaka Files Final Episode
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The Fusaka Files Podcast – Episode Overview In the latest episode of the Fusaka Files podcast, Paul Brody and Pooja Ranjan engage in an insightful discussion with Tomasz Stańczak, Co-Executive Director of Ethereum. They explore the concept of credible neutrality and its significance for businesses and institutions navigating the evolving landscape …
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Nick Jiwa - CustomerServ - We Need To Focus On People In CX
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Nick Jiwa is the founder and president of CustomerServ. He is based in Houston, Texas, USA. In this episode Nick talks to Peter Ryan about the importance of people in CX - in particular in BPOs. He asks why people have always been central to the customer experience, but now it sounds like everyone is just focused on AI and automation? It's time to …
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Episode 650: Love Shift — Diskarte ng mga Lalaki sa BPO (Kasama si Tiyo Bri)
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In this episode, Stanley Chi and Tiyo Bri talk about the different diskarte of men working in the BPO industry — sa trabaho, sa love life, at sa mga team building na may halong ligawan. Laughs, lessons, and late-shift love stories sa isang kwentuhang pang-Imortal!⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJSRfAN• Und…
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Cybersecurity Fatigue, AI Threats, and What Enterprises Must Do Next: Insights from Sanjay Deo
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Welcome back to The Amplitude of Tech podcast, produced by Amplix, where we bring together technology thought leaders and enterprise executives to explore the forces reshaping customer and employee experience. In this episode, Shawn Cordner sits down with Sanjay Deo, founder of 24By7Security and now part of Amplix, to unpack the rapidly evolving cy…
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Ohio Property Tax Reform: What It Means for Homeowners
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Welcome to Go Gaddis Real Estate Radio! I’m Cleve Gaddis—here to make real estate clear, simple, and worry-free so you can buy and sell with total confidence and without the fear or confusion that often come with life’s biggest investments.Today we’re looking beyond Georgia to a headline out of Ohio that’s getting national attention: a pair of bill…
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The Lakes at Sugarloaf, Online Listing Strategy & Are Buyers Still Paying Over Asking?
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Welcome back to Go Gaddis Real Estate Radio! I’m Cleve Gaddis, here to help you move from real estate novice to expert so buying and selling a home can be done with complete confidence—and without the worry or surprises that often come with life’s biggest investments.This week, we’re shining the spotlight on The Lakes at Sugarloaf, one of Gwinnett …
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Online Floor Plans vs Reality: What Buyers Need to Know
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Welcome to Go Gaddis Real Estate Radio! I’m Cleve Gaddis—here to make real estate clear, simple, and worry-free so you can make smarter decisions when buying or selling a home.Today we’re talking about something nearly every buyer relies on—but very few fully understand: online floor plans. They’re incredibly helpful tools, but they’re far from per…
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Blue Springs in Kennesaw, Open House Risks & Lease-Purchase in Today’s Market
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Welcome back to Go Gaddis Real Estate Radio! I’m Cleve Gaddis, here to make real estate clear, simple, and worry-free so buying and selling a home can be done with total confidence—and without the fear or surprises that far too often show up at closing.Today, we’re shining our Neighborhood Spotlight on Blue Springs in Kennesaw, a vibrant Cobb Count…
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Episode 649: Call Center by Day, Rock Star by Night (Ang Kwento ni Tiyo Bri)
41:09
41:09
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In this episode, Stanley Chi talks to Tiyo Bri (Brian Babilonia) about his life as a musician and BPO professional. Alamin ang similarities ng rock band life at night shift grind, at kung paano nabuhay ang passion kahit underpaid!⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJSRfAN• Underpaid FB Group: https://www.faceb…
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Leigh Hopwood - CCMA - 25 Years Of The ECCCSAs
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Leigh Hopwood is CEO of the CCMA (Contact Centre Management Association) and Chair of the European Customer Contact Alliance. She is based in London, UK. Peter Ryan called Leigh to talk about the European Contact Center and Customer Service Awards (ECCCSAs), which celebrate their 25th anniversary on November 25th, 2025. It sounds like an Iron Maide…
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In this episode, Stanley Chi and Czar talk to Edu and Kat Legaspi, the owners of Rainbow Scoops Ice Cream, about their journey from being employees to becoming business owners. Pakinggan kung paano nila sinimulan ang negosyo, nalampasan ang challenges, at natutunang maging Imortal sa entrepreneurship.⸻Join the Suplado Community:• Team Suplado Disco…
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Can a COA Become an HOA? Understanding the Real Difference with Expert Michael Crew
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Welcome to Go Gaddis Real Estate Radio! I’m Cleve Gaddis—here to make real estate clear, simple, and worry-free.Today we’re tackling a question that confuses homeowners, buyers, and even some agents: Can a COA become an HOA? And what’s the real difference between the two?Joining me is Michael Crew, CEO of Homeowner Management Services, Inc., one of…
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HOA vs COA: What Really Changes for Homeowners? Practical Insights with Michael Crew
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Welcome to Go Gaddis Real Estate Radio! I’m Cleve Gaddis, here to make real estate clear, simple, and worry-free so you can buy and sell with complete confidence and without the stress or second-guessing that often comes with life’s biggest investments.Today, we continue our conversation with Michael Crew, CEO of Homeowner Management Services, Inc.…
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Atlanta Market Update, The Stitch Project & Real Estate’s Game of Musical Chairs
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Welcome to Go Gaddis Real Estate Radio! I’m Cleve Gaddis—here to help you go from novice to confident pro so buying and selling a home is clear, simple, and worry-free.In this episode:Metro Atlanta Real Estate Update: We’ll start with the latest numbers from the past seven days—new listings, pending sales, and closings—and what those trends mean fo…
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Episode 647: Kumikita sa panonood: The movie critic life
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In this episode, Stanley and Czar talk again with Tito Ian and Tito Jeimuzu of The Red Door — this time about their work as movie content creators. At syempre, may isa na namang office horror story na babasahin.⸻Join the Suplado Community:• Team Suplado Discord: https://discord.gg/WjhgJSRfAN• Underpaid FB Group: https://www.facebook.com/groups/1330…
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Inside Ethereum’s Lookahead Logic EIP-7917 with Justin Drake | The Fusaka Files #3 #staking
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This episode of The Fusaka Files explores EIP-7917: Deterministic proposer lookahead, focusing on validator operations, ecosystem readiness, and enterprise impact. Guest Justin Drake from the Ethereum Foundation joins hosts to discuss EIP-7917 and its implications for scalability and security. The Fusaka Files is a limited-episode podcast series ex…
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Gerry Brown - The Customer Lifeguard - CX Is Changing Fast
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Gerry Brown is known as the customer lifeguard. His ambition is to save the world from poor customer service. Gerry is Canadian and based in the south of the UK. Gerry has written a book titled 'When a customer wins, nobody loses.' He has a podcast and he is a regular speaker and adviser, regularly hosting CX workshops. Mark called Gerry to ask abo…
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AI, CX, and the Next Era of Contact Centers: Insights from Five9’s Steve Blood
1:09:54
1:09:54
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Welcome to The Amplitude of Tech podcast, produced by Amplix, where we explore the technologies, trends, and strategies shaping the future of customer experience. In this episode, Shawn Cordner sits down with Steve Blood, VP of Market Intelligence & Evangelism at Five9 and former longtime Gartner analyst, for a wide-ranging conversation on the evol…
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