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The daily standup with lifetime value podcast. Episode 151 with special guest CEO Richard Blank.
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Your destination for Customer Success and Post-Sales content.Lifetime Value: The Customer Success Channel
Episode 151: Amidst an AI surge, Richard Blank believes in language more than ever.
Timestamps:
00:00:00 - Intro
00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica
00:02:14 - Gamification and creating a fun work culture
00:04:45 - Proactive vs. reactive: The call center approach
00:05:38 - Why Costa Rica? The appeal of a nearshore BPO
00:06:00 - Language, cultural nuances, and the home run close
00:07:05 - The irreplaceable human touch in customer support
00:10:55 - Speech craft: The art and strategy of communication
00:12:42 - Wrapping up: Time to make this a series!
https://youtu.be/U8K_x9MYogA?si=5DgxuWNwtL5Z7NH1
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dillon Young, Jean-Pierre Frost, Rob Zambito, the daily standup, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
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