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The Art of High-Touch Property Management
Manage episode 492994464 series 2937583
Giselda Accinelli from M-Motion Prestige Properties in Queensland shares her property management journey, focusing on delivering exceptional service through personal connection and a quality-over-quantity approach to business growth.
• Based in the Sorrento bundle area with a beautiful office that feels like home
• Growing steadily with about 70 properties, prioritizing quality management over rapid expansion
• Recruited a trainee property manager she met as an Uber driver who demonstrated exceptional work ethic
• Passionate about providing personalized property management that justifies higher fees (7-8.5%) versus discount agencies (5%)
• Shares story of a $1,800/week property severely damaged under a discount agency's management
• Emphasizes the importance of regular property inspections and personal contact with tenants to identify issues early
• Cautious about excessive automation and AI, preferring to maintain control over critical processes
• Views property management as building long-term relationships with owners and tenants
• Trains new team members thoroughly by focusing on fundamentals and gradually increasing responsibilities
• Believes in the value of introducing team members to owners to build trust and transparency
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by The Grout Guy.
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
This podcast is sponsored by Inspection Express.
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
Chapters
1. Catching Up: New Office and Growth (00:00:00)
2. Recruiting From Unexpected Places (00:03:46)
3. The Value of Quality Management (00:09:04)
4. Owner Education and Property Maintenance (00:17:27)
5. Technology vs. Human Connection (00:30:10)
6. Training New Property Managers (00:45:49)
7. Guilty Pleasures and Final Thoughts (00:53:46)
192 episodes
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