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Reorienting Safety: Human and Organizational Performance (HOP) with Todd Conklin
Manage episode 508421812 series 3692002
The gap between how work is imagined and how work actually happens sits at the heart of our most persistent safety challenges. In this illuminating conversation with Professor Todd Conklin, we explore how Human and Organizational Performance (HOP) has evolved from its origins in high-consequence industries to become a powerful framework for understanding and improving safety across sectors.
Conklin traces HOP's development as a response to the limitations of behavioral-based safety approaches, explaining why scared people don't take scary jobs and how high-risk environments require systems thinking rather than worker-focused interventions. The discussion reveals a fundamental shift: redefining safety not as the absence of harm but as a capacity organizations actively build.
Perhaps most striking is the transformation in how we view workers' roles. "The worker is not the problem," Conklin emphasizes. "The worker is the problem solver." This perspective upends traditional safety management by recognizing that expertise exists at every level of an organization, and that workers constantly adapt to hold together imperfect systems.
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Chapters
1. Introduction to Human Performance and Safety (00:00:00)
2. The Origins of Human and Organizational Performance (HOP) (00:03:26)
3. High Reliability Organizations and Their Evolution (00:06:11)
4. The Role of Context in Safety and Performance (00:09:06)
5. Safety as Capacity, Not Absence of Harm (00:20:02)
6. Worker as Problem Solver, Not Problem (00:39:23)
7. Risk vs. Control in Complex Systems (00:51:06)
8. Learning Teams and Problem Identification (01:02:30)
9. AI, Technology and Human Adaptation (01:14:47)
10. Accountability as Clarity, Not Discipline (01:22:39)
126 episodes
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