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Trust and travel's future at the 2025 Phocuswright Conference
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AI was, predictably, everywhere, all at once, in every session at this year's conference, but there was a distinctly humanist air to it all as well. Trust, connection, authenticity, reality, face-to-face communication were thematic touchstones throughout. We still want recommendations from real live honest-to-goodness human beings, and AI can help facilitate that. (Right?)
Chapters
1. Trust and travel's future at the 2025 Phocuswright Conference (00:00:00)
2. Focusrite Vibes And AI Everywhere (00:00:07)
3. Barry Diller, Serfs To Search, And Upheaval (00:01:25)
4. Disintermediation Fears And OTA Debate (00:03:38)
5. Trust As The Real Currency (00:06:17)
6. Price Wars, MFNs, And Loyalty Loopholes (00:10:24)
7. Payments Gold Rush And Bank Cards (00:13:46)
8. Travel Tools Inside Slack And Teams (00:16:45)
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