No Show is about the business of travel: hotels, tourism, technology, changing consumer tastes, the conference industry, and what you actually get for $50 worth of resort fees. Hosts Jeff Borman and Matt Brown explore the intersection of design, architecture, place, emotion, and memory. When we travel, we pass through these intersections, supported by a massive business infrastructure and a fleet of dedicated (and patient) service professionals. Want to be a No Show sponsor, or partner up wi ...
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Jeff Borman Podcasts
Welcome to "Town Talk" Radio Show on WSIC - Your Guide to Everything Local! Tune in every Wednesday from 4 pm to 5 pm for an engaging and insightful hour as we explore the heart and soul of the Lake Norman community. About the Show: "Town Talk" is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of ...
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Talking with Sandy Borman, Jeff Hammett, and Pat Jackson
42:19
42:19
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LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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Talking with Mayor Christy Clark & Mike Viruso
42:56
42:56
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LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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Tariffs, shutdowns, "integrity" fees, H2-B visa caps, FAA staffing and hardware issues, airport restrictions ... it all begs the question: Does the U.S. government hate its own travel industry? International travel is predicted to drop by 6.3% from 72.4 million in 2024 to 67.9 million in 2025, according to U.S. Travel Association. This year we are …
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Trust and travel's future at the 2025 Phocuswright Conference
20:10
20:10
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AI was, predictably, everywhere, all at once, in every session at this year's conference, but there was a distinctly humanist air to it all as well. Trust, connection, authenticity, reality, face-to-face communication were thematic touchstones throughout. We still want recommendations from real live honest-to-goodness human beings, and AI can help …
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Visionaries from the 2025 Phocuswright Conference
32:13
32:13
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No Show is at the 2025 Phocuswright Conference this week talking to a variety of exhibitors, innovators, and speakers and taking their temperature on the present and future of travel technology. We found out that: Levee founder Al Lagunas is done with the 3 pm check-in Ron Glickman from Innovation Launch People’s Choice Award Winner Acai Travel is …
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Talking with Dr. Nanci Stafford, Sarah E. Bennett, and Eileen Stoner
41:37
41:37
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41:37
LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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2025 Phocuswright Conference preview with Mitra Sorrells
24:19
24:19
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24:19
Mitra Sorrells, Senior Vice President, Content for Phocuswright, joins us on the eve of the conference to talk about the big themes, keeping hype in check, new trends around data and customer journeys, getting good answers from panelists, the shift of power between traditional travel brands and tech startups, and the risks of playing a drinking gam…
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Talking with Denis Bilodeau and Michael Osborne
42:41
42:41
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42:41
Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman Chamber of Commerce, Mr. Bill Russell, each…
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Talking with Hardy Smith, Brandi Jones, and Mike Russell
42:41
42:41
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42:41
LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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No Showed: National Parks, Shutdowns, And Local Economies
12:16
12:16
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12:16
A short episode this week on the quite unique, very sad U.S. government approach to tourism and park spaces. How much money are the parks losing, how much are the towns around the parks losing? And what's going on with international visitors, Brand USA, and U.S. passports. We are fired up!By Jeff Borman and Matt Brown
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Talking with Kim Boyd, Dr. Karen Lu, and Charlisa Herriott
42:53
42:53
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42:53
LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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Talking with Kevin Mahoney, Susan Johnson, Tiffany Roberts, and Tom Quigley
43:08
43:08
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43:08
Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman Chamber of Commerce, Mr. Bill Russell, each…
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Joined by Robert Reed, John Hettwer, and Leslie Reid
45:23
45:23
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45:23
LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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Talking with Karl L. de la Guerra, Jennifer Watson Roberts, and Brian Sisson
42:07
42:07
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42:07
LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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Joined by H. Mike Cook, Jim Combs, and Robert G. McIntos
42:58
42:58
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42:58
LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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How Hotels and OTAs Are Actually Using AI Today
24:30
24:30
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24:30
What specific AI-related things are good hotel commercial leaders actually doing today? Great question! It's already everywhere, so we got deep and practical for this episode. We talk about: How Al agents are starting to handle everything from customer service queries to qualifying sales leads, reshaping the whole workforce How AI is elevating gues…
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Joined by Casey Broome, Clarkson Meredith, and Blake Keziah
42:58
42:58
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42:58
LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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Joined by Kara Perrault, Matthew Perrault, and Mark Tompkins
42:55
42:55
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42:55
LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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AI's true impact on travel remains deeply speculative, with companies scrambling to stake claims while few concrete applications deliver true transformation. But everyday uses like dynamic pricing, translation tools, chatbots, and trip planning assistants like ChatGPT show AI is already here. We talk about the staggering potential of agentic AI to …
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Joined by Jack Salzman, Angela Russo, Austin Smith, and Joe Kindred
43:13
43:13
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43:13
LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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Talking with Brooks Mixon, Frank Gammon, & Cross Coleman
51:04
51:04
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51:04
Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman Chamber of Commerce, Mr. Bill Russell, each…
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Tiffany Cooper on Mandarin Oriental's Plans for the Americas
26:58
26:58
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26:58
How has Tiffany Cooper been so successful for so long? By bringing mind, soul, and spirit to the hotel industry. She's Head of Development, Americas for Mandarin Oriental Hotel Group, which for 5 decades has been owner and operator of some of the world's most luxurious hotels, resorts and residences. We talk about MO's ambitious global expansion pl…
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Talking with Stefanie Eaves and Brian M. Wofford
42:35
42:35
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42:35
LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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The Grand Designs of Tonya Almallah Schmitt
27:26
27:26
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27:26
As founder and creative director of the boutique interior design firm AIDT Designs, Tonya is changing the way we think about boutique hotel, resort, and lifestyle design. Whether design property in the Keys or reimagining a resort brand from the ground up, her work is layered, luxe, and never, ever forgettable. We talk about her early career workin…
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Joined by Thomas Finlay and Michael Viruso
42:45
42:45
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42:45
LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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Talking with Brent Thompson, Josh Elliott, and Jeff Tarte
42:51
42:51
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42:51
LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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Lyon Porter is one of the most talked-about hoteliers of our time. Alongside co-founder and partner Jersey Banks, he transformed a five-room Brooklyn townhouse into the first Urban Cowboy. The industry, and the media, pay close attention to the brand, which now spokes into hotel properties in the Catskills, Nashville, and the newest location, a Gil…
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Talking with Justin Dionne and Matt Merrell
45:06
45:06
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45:06
LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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Talking with Denis Bilodeau, John Aneralla, and Angela Swett
42:51
42:51
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42:51
LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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On The Road With Ben Hill, Minor League Baseball's Storyteller
27:27
27:27
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There are dream jobs, and then there are jobs like Ben Hill's. Ben's Baseball Traveler newsletter is part culinary adventure, part architecture column on stadiums new and old, part biography series on characters of the game, part observer of the wild and wacky situations that occur nightly in cities coast to coast, part troubadour of the joys and h…
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Joined by Andy Upchurch, Andy Yates, and Justin A. Ckezepis
43:06
43:06
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43:06
LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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Talking with Michael Osborne, David Alexander, & Brandon Alexander
53:14
53:14
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53:14
Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman Chamber of Commerce, Mr. Bill Russell, each…
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Talking with Elizabeth Marlow, Mike Marlow, and Stu Gilman
43:06
43:06
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43:06
LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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Rocco Bova's Profit-Sharing Hotel Business Model
26:05
26:05
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26:05
From New Delhi to the Yucatan Jungle, from the Indian Ocean to the Caribbean, Rocco Bova has crisscrossed the world, defining what luxury hotels are and can be. The My Humble House founder talks about building a profit-sharing hospitality company, creating change in a change-averse industry, working within nature, finding the right investors, and o…
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LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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Talking with Jeff Weir, Matt Wilson, and Kristen Wilson
42:24
42:24
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42:24
LIVE | Town Talk | Hosted by Bill Russell Welcome to Town Talk on WSIC! Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman C…
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Jeff and Matt speak with Heather Heverling, President and Managing Director of Audley Travel, about the stratospheric rise of bespoke travel, the purchasing power of solo female travelers, the growing desire for unique in-country experiences, the need for local connections, the trip that totally subverted her expectations, and what makes Audley Tra…
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Talking with Tiffany Roberts, Victoria Grey, and AJ Taddonio
42:57
42:57
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42:57
LIVE | Town Talk | Hosted by Bill Russell Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman Chamber of Commerce, Mr. Bill R…
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Talking with Jacques Martel, Erin Douglas, and Jim Combs
43:11
43:11
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43:11
LIVE | Town Talk | Hosted by Bill Russell Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman Chamber of Commerce, Mr. Bill R…
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Glenn Haussman's podcast No Vacancy is essential listening for anyone in the business, featuring notable names in the industry, coverage of major events, and reportage on ideas and economics. He joins us to talk luxury, labor costs, practicing the art of optimism in 2025, sustainability, and, of course, Phish. https://novacancynews.com/ https://www…
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LIVE | Town Talk | Hosted by Bill Russell Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman Chamber of Commerce, Mr. Bill R…
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Big Questions about Hotels (Spring 2025 Edition)
37:47
37:47
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Questions like: What's the secret number hotel people really care about? Is the hotel market oversaturated in the U.S.? Are there any markets that really are oversaturated though? What's an underserved luxury market? Who are the hotel winners in 2025? Who's making lemonade? And is the hotel concierge truly dead?…
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Talking with Lena Binzer, Debbie Hayes, Trey Nodine, and Abigail Jennings
43:06
43:06
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43:06
Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman Chamber of Commerce, Mr. Bill Russell, each episode offers an exciting li…
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Talking with Melissa Easley and Mary Jane Freeman
48:06
48:06
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48:06
Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman Chamber of Commerce, Mr. Bill Russell, each episode offers an exciting li…
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Talking with Joy Dillon, Michelle McKown Campbell, and Stacy Pahl
43:09
43:09
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43:09
LIVE | Town Talk | Hosted by Bill Russell Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman Chamber of Commerce, Mr. Bill R…
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Joined by April Dunn, Simone El Bey, and Steve Kaliski
43:12
43:12
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43:12
Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman Chamber of Commerce, Mr. Bill Russell, each episode offers an exciting li…
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U.S. Tourism in Crisis: Aran Ryan on Travel, Tariffs, and Trade
23:13
23:13
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Fear, money, and restrictions are a combustible mixture in any business sector, but in travel it can be a death knell for some businesses. The tariff situation is changing daily, and while the emphasis has been on physical goods, there is a growing shadow on tourism. Aran Ryan, Director of Industry Studies at Tourism Economics, an Oxford Economics …
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Talking with Christina Eagle, Rhonda Caldwell, Ronnie Caldwell
45:43
45:43
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45:43
Town Talk is your go-to radio show that showcases the vibrant and dynamic Lake Norman area, highlighting the businesses, non-profits, and the dedicated people who work tirelessly to make our community thrive. Hosted by none other than the esteemed President of the Lake Norman Chamber of Commerce, Mr. Bill Russell, each episode offers an exciting li…
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