Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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S2: Ep2 - CX 101 with Rajul Jain
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Manage episode 273301224 series 2385850
Content provided by KP and Z. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by KP and Z or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Welcome to CX 101 with Rajul Jain who works for Microsoft's Customer and Market Research team. Listen to learn hat is customer experience research, how is it different from user experience research? What does it measure? When should you use it? And what considerations should researchers keep in mind when it comes to diversity and inclusion in customer experience research? --- Send in a voice message: https://podcasters.spotify.com/pod/show/mrxplorer/message
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48 episodes
M4A•Episode home
Manage episode 273301224 series 2385850
Content provided by KP and Z. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by KP and Z or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Welcome to CX 101 with Rajul Jain who works for Microsoft's Customer and Market Research team. Listen to learn hat is customer experience research, how is it different from user experience research? What does it measure? When should you use it? And what considerations should researchers keep in mind when it comes to diversity and inclusion in customer experience research? --- Send in a voice message: https://podcasters.spotify.com/pod/show/mrxplorer/message
…
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48 episodes
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