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Exceptional customer service isn’t just a bonus—it’s the foundation of a thriving small business. In this episode of Monkey Business Radio, we dive into what makes great customer service stand out, why so many businesses fall short, and how simply showing up on time and doing what you say you’ll do can feel like an industry “innovation” in today’s world.

We’re joined by Brian Lovejoy, owner of Lovejoy Carpet Care, who shares his firsthand experience building a business where exceptional service isn’t just a goal—it’s the standard. Alongside hosts Chris Collins and Dennis Siggins of American Gutter Monkeys, we explore how home service businesses can rise above today’s low customer expectations by committing to reliability, professionalism, and follow-through.

If you’re a small business owner, franchisee, or aspiring entrepreneur, this episode is packed with insights on how to turn customer service into your competitive edge. Tune in to learn why the little things—like answering the phone and showing up—make all the difference in customer loyalty and business success.