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Work Less, Earn More: How Outsourcing Customer Service Pays Off | Jordan Brown

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Manage episode 475605295 series 3449675
Content provided by Millionaire University. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Millionaire University or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

#325 Is customer service draining your time and resources? It doesn’t have to! In this episode hosted by Kirsten Tyrrel, we’re joined by Jordan Brown, founder and CEO of Omnie, who explains how outsourcing customer service can actually increase revenue while giving you back valuable time. Jordan shares how the right mix of AI and human support can transform customer interactions, with AI handling routine questions and freeing up your team to build relationships and drive conversions. He highlights how real-time chat support can turn site visitors into paying customers and reveals why outsourcing not only saves money but also improves customer satisfaction. Whether you’re overwhelmed with inquiries or looking to scale, Jordan breaks down how outsourcing can become a strategic advantage for your business!

What we discuss with Jordan:

+ Outsourcing customer service boosts revenue

+ AI handles routine questions effectively

+ Human agents build relationships and loyalty

+ Real-time chat increases conversion rates

+ Dedicated agents ensure brand consistency

+ Outsourcing saves time and reduces costs

+ Customer support can drive long-term growth

+ Proactive customer service enhances satisfaction

+ Training and SOPs improve agent performance

+ Knowing when to outsource prevents burnout

Thank you, Jordan!

Check out Omnie at OmnieCSR.com.

Email Jordan at [email protected].

Watch the video podcast of this episode!

And follow us on:

Instagram

Facebook

Tik Tok

Youtube

Twitter

To get exclusive offers mentioned in this episode and to support the show, visit millionaireuniversity.com/sponsors.

Want to hear from more incredible entrepreneurs? Check out all of our interviews here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

391 episodes

Artwork
iconShare
 
Manage episode 475605295 series 3449675
Content provided by Millionaire University. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Millionaire University or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

#325 Is customer service draining your time and resources? It doesn’t have to! In this episode hosted by Kirsten Tyrrel, we’re joined by Jordan Brown, founder and CEO of Omnie, who explains how outsourcing customer service can actually increase revenue while giving you back valuable time. Jordan shares how the right mix of AI and human support can transform customer interactions, with AI handling routine questions and freeing up your team to build relationships and drive conversions. He highlights how real-time chat support can turn site visitors into paying customers and reveals why outsourcing not only saves money but also improves customer satisfaction. Whether you’re overwhelmed with inquiries or looking to scale, Jordan breaks down how outsourcing can become a strategic advantage for your business!

What we discuss with Jordan:

+ Outsourcing customer service boosts revenue

+ AI handles routine questions effectively

+ Human agents build relationships and loyalty

+ Real-time chat increases conversion rates

+ Dedicated agents ensure brand consistency

+ Outsourcing saves time and reduces costs

+ Customer support can drive long-term growth

+ Proactive customer service enhances satisfaction

+ Training and SOPs improve agent performance

+ Knowing when to outsource prevents burnout

Thank you, Jordan!

Check out Omnie at OmnieCSR.com.

Email Jordan at [email protected].

Watch the video podcast of this episode!

And follow us on:

Instagram

Facebook

Tik Tok

Youtube

Twitter

To get exclusive offers mentioned in this episode and to support the show, visit millionaireuniversity.com/sponsors.

Want to hear from more incredible entrepreneurs? Check out all of our interviews here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

391 episodes

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