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Microsoft Teams Queues App with Scott Plette, Partner Group Product Manager - Calling and Premium
Manage episode 473436718 series 3434773
Content provided by Tom Arbuthnot. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tom Arbuthnot or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Scott Plette, Partner Group Program Manager for Teams Calling and Premium shares his insights into how the Queues app is offering new capabilities and value to customers.
- How Queues App is enhancing team collaboration, managing customer calls, and providing reporting and insights
- Upcoming features include shared call history, integration with Microsoft Shifts, and enhanced mobile capabilities
- How the integration of AI, including Copilot features, will provide intelligent insights, automate call recaps, and enhance customer interaction analytics.
- Advanced call monitoring features coming soon include barge, whisper, and monitor functionalities
Thanks to Ribbon, this episode's sponsor, for their continued support and for helping to make content like this possible
105 episodes
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Manage episode 473436718 series 3434773
Content provided by Tom Arbuthnot. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tom Arbuthnot or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Scott Plette, Partner Group Program Manager for Teams Calling and Premium shares his insights into how the Queues app is offering new capabilities and value to customers.
- How Queues App is enhancing team collaboration, managing customer calls, and providing reporting and insights
- Upcoming features include shared call history, integration with Microsoft Shifts, and enhanced mobile capabilities
- How the integration of AI, including Copilot features, will provide intelligent insights, automate call recaps, and enhance customer interaction analytics.
- Advanced call monitoring features coming soon include barge, whisper, and monitor functionalities
Thanks to Ribbon, this episode's sponsor, for their continued support and for helping to make content like this possible
105 episodes
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Similar to Microsoft Teams Insider
Africa-focused technology, digital and innovation ecosystem insight and commentary.
…
continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
…
continue reading
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
…
continue reading
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
…
continue reading
Download This Show is your weekly guide to the world of media, culture, and technology. From social media to gadgets, streaming services to privacy issues. Each week Rae Johnston and guests take a fun, deep dive into how technology is reshaping our lives.
…
continue reading
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
The director’s commentary track for Daring Fireball. Long digressions on Apple, technology, design, movies, and more.
…
continue reading
We help founders make something people want.
…
continue reading
On The Bike Shed, hosts Joël Quenneville and Stephanie Minn discuss development experiences and challenges at thoughtbot with Ruby, Rails, JavaScript, and whatever else is drawing their attention, admiration, or ire this week.
…
continue reading
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Go offline with the Player FM app!
Go offline with the Player FM app!
