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Microsoft Teams Impact on Telephony, Patrick Watson, Head of Research Cavell

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Manage episode 449974638 series 3434773
Content provided by Tom Arbuthnot. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tom Arbuthnot or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Patrick Watson, Head of Research at Cavell, discusses the evolving landscape of telephony, the impact of Microsoft Teams, market trends and the role of AI in Contact Centers.

  • Microsoft Teams has significantly disrupted the telephony market
  • Direct routing remains the dominant solution for Teams telephony users
  • Discussing market dynamics and trends in telephony and differences in the enterprise and SMB markets
  • AI is set to transform contact centers
  • Look out for Cavell Enable London in December

Thanks to AudioCodes, this episode's sponsor, for their continued support.

  continue reading

105 episodes

Artwork
iconShare
 
Manage episode 449974638 series 3434773
Content provided by Tom Arbuthnot. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tom Arbuthnot or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Patrick Watson, Head of Research at Cavell, discusses the evolving landscape of telephony, the impact of Microsoft Teams, market trends and the role of AI in Contact Centers.

  • Microsoft Teams has significantly disrupted the telephony market
  • Direct routing remains the dominant solution for Teams telephony users
  • Discussing market dynamics and trends in telephony and differences in the enterprise and SMB markets
  • AI is set to transform contact centers
  • Look out for Cavell Enable London in December

Thanks to AudioCodes, this episode's sponsor, for their continued support.

  continue reading

105 episodes

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