Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo
Artwork

Content provided by MGMA. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by MGMA or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

MGMA Insights: How to Maintain Service Excellence in Healthcare Amid Staffing Challenges

21:32
 
Share
 

Manage episode 470603644 series 1260959
Content provided by MGMA. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by MGMA or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes back Kristin Baird, CEO of Baird Group and a nationally recognized expert in patient experience, leadership, and healthcare culture. They discuss the ongoing staffing challenges in healthcare and provide actionable strategies for maintaining high service standards, even during workforce shortages.

Key Topics & Timestamps:

  • 00:00 – Introduction and Guest Welcome
  • 02:15 – Current Trends in Healthcare Practices
    • Overview of staffing trends and the impact on healthcare service delivery
  • 03:33 – Maintaining Service Standards
    • How organizations can uphold service excellence despite workforce challenges
  • 06:05 – Strategies for Staff Engagement
    • Approaches to motivate and retain staff in a demanding healthcare environment
  • 09:57 – Optimizing Processes and Environment
    • How automation and process improvements can enhance service quality
  • 13:32 – Building a Culture of Service Excellence
    • The role of visible leadership in setting and maintaining service expectations
  • 18:26 – The Importance of Patient Feedback
    • How to leverage patient insights for continuous service improvements
  • 20:11 – Final Thoughts and Takeaways

Resources & Direct Links:

  • Learn more about Kristin Baird and the Baird Group: Baird-Group.com
  • Read additional MGMA articles on healthcare staffing and patient experience: MGMA.com
  continue reading

729 episodes

Artwork
iconShare
 
Manage episode 470603644 series 1260959
Content provided by MGMA. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by MGMA or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes back Kristin Baird, CEO of Baird Group and a nationally recognized expert in patient experience, leadership, and healthcare culture. They discuss the ongoing staffing challenges in healthcare and provide actionable strategies for maintaining high service standards, even during workforce shortages.

Key Topics & Timestamps:

  • 00:00 – Introduction and Guest Welcome
  • 02:15 – Current Trends in Healthcare Practices
    • Overview of staffing trends and the impact on healthcare service delivery
  • 03:33 – Maintaining Service Standards
    • How organizations can uphold service excellence despite workforce challenges
  • 06:05 – Strategies for Staff Engagement
    • Approaches to motivate and retain staff in a demanding healthcare environment
  • 09:57 – Optimizing Processes and Environment
    • How automation and process improvements can enhance service quality
  • 13:32 – Building a Culture of Service Excellence
    • The role of visible leadership in setting and maintaining service expectations
  • 18:26 – The Importance of Patient Feedback
    • How to leverage patient insights for continuous service improvements
  • 20:11 – Final Thoughts and Takeaways

Resources & Direct Links:

  • Learn more about Kristin Baird and the Baird Group: Baird-Group.com
  • Read additional MGMA articles on healthcare staffing and patient experience: MGMA.com
  continue reading

729 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play