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MGMA Insights: Discovering the Power of Human Connection with Rob Lawless
Manage episode 473477788 series 1260959
In this episode of MGMA Insights Podcast, host Daniel Williams sits down with Rob Lawless, founder of Rob's 10k Friends LLC and an upcoming keynote speaker at the MGMA Financial Conference. Rob shares his extraordinary mission to meet 10,000 different people for one hour each, exploring the profound value of human connection. This episode offers medical practice leaders a unique perspective on building meaningful relationships, improving workplace engagement, and understanding the power of intentional interactions.
Key Takeaways:
The FRIEND Framework for Meaningful Connections:
- F: Family
- R: Relationships
- I: Industry (career and education path)
- E: Entertainment (hobbies outside work)
- N: Needs
- D: Dreams for the future
Problem-Solving Insights for Medical Practice Leaders:
Improving Employee Engagement: Rob suggests taking an hour to sit with employees, actively listen, and write their stories back to them. This approach:
- Forces active listening
- Creates a sense of being truly seen and heard
- Potentially increases talent retention
- Builds deeper workplace connections
Connection Strategy:
- Rob emphasizes that "no one really knows what they're doing with their lives" and everyone is "doing the best they can with the resources they have."
Notable Quotes:
- "Every human interaction, no matter how brief, has the potential to change your life."
- "The act of writing people's stories afterwards forces you to be present."
Resources:
- Rob Lawless on Instagram: https://www.instagram.com/robs10kfriends/
- Connect with Rob Lawless on LinkedIn
- Upcoming Keynote: 2025 MGMA Financial Conference (April 13-15, Washington, DC) - Register Here
Podcast Sponsor Boost Lingo
This episode is brought to you by Boost Lingo, the language services platform behind MGMA Translate, interpreter delays and high agency fees, strain budgets, and staff morale. Boost lingo on demand fixes both tap once and a qualified medical interpreter joins in about 13 seconds. Video or phone on any device. No steep learning curve. It just works. Tap, connect, care. Choose from 14,000 interpreters covering over 300 languages. Fully HIPAA compliant. Your staff will love the ease and your patients will too. Plus MGMA members save 20%. Visit https://boostlingo.com/mgma/ to see it in action today.
Podcast Sponsor MGMA Analytics
Are you making decisions based on gut instinct—or on real data?
With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies.
From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry.
So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence.
Visit MGMA Analytics to learn more.
718 episodes
Manage episode 473477788 series 1260959
In this episode of MGMA Insights Podcast, host Daniel Williams sits down with Rob Lawless, founder of Rob's 10k Friends LLC and an upcoming keynote speaker at the MGMA Financial Conference. Rob shares his extraordinary mission to meet 10,000 different people for one hour each, exploring the profound value of human connection. This episode offers medical practice leaders a unique perspective on building meaningful relationships, improving workplace engagement, and understanding the power of intentional interactions.
Key Takeaways:
The FRIEND Framework for Meaningful Connections:
- F: Family
- R: Relationships
- I: Industry (career and education path)
- E: Entertainment (hobbies outside work)
- N: Needs
- D: Dreams for the future
Problem-Solving Insights for Medical Practice Leaders:
Improving Employee Engagement: Rob suggests taking an hour to sit with employees, actively listen, and write their stories back to them. This approach:
- Forces active listening
- Creates a sense of being truly seen and heard
- Potentially increases talent retention
- Builds deeper workplace connections
Connection Strategy:
- Rob emphasizes that "no one really knows what they're doing with their lives" and everyone is "doing the best they can with the resources they have."
Notable Quotes:
- "Every human interaction, no matter how brief, has the potential to change your life."
- "The act of writing people's stories afterwards forces you to be present."
Resources:
- Rob Lawless on Instagram: https://www.instagram.com/robs10kfriends/
- Connect with Rob Lawless on LinkedIn
- Upcoming Keynote: 2025 MGMA Financial Conference (April 13-15, Washington, DC) - Register Here
Podcast Sponsor Boost Lingo
This episode is brought to you by Boost Lingo, the language services platform behind MGMA Translate, interpreter delays and high agency fees, strain budgets, and staff morale. Boost lingo on demand fixes both tap once and a qualified medical interpreter joins in about 13 seconds. Video or phone on any device. No steep learning curve. It just works. Tap, connect, care. Choose from 14,000 interpreters covering over 300 languages. Fully HIPAA compliant. Your staff will love the ease and your patients will too. Plus MGMA members save 20%. Visit https://boostlingo.com/mgma/ to see it in action today.
Podcast Sponsor MGMA Analytics
Are you making decisions based on gut instinct—or on real data?
With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies.
From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry.
So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence.
Visit MGMA Analytics to learn more.
718 episodes
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