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#56 - Fire The Customer: Why The Customer Isn't Always Right
Manage episode 516883634 series 3575814
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Bruce and Peter challenge one of the oldest sayings in business - “the customer is always right.” They break down why blindly following that mindset can hurt your business, your team, and even your reputation. From difficult clients to boundary setting, they share when it’s time to draw the line and, yes… sometimes fire the customer.
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