When Luka Berger landed a summer job as a housekeeper at Yellowstone National Park, he didn’t expect it to inspire his whole career trajectory. But seeing staff juggle walkie-talkies and race between rooms to remain on top of housekeeping tasks ultimately sparked the idea behind Flexkeeping. In this episode, Luka shares how Flexkeeping, now part of Mews, uses AI to automate time-consuming housekeeping tasks and break down language barriers.

Luka Berger is the Founder and CEO of Flexkeeping, a housekeeping management software company recently acquired by Mews. With a background that began with cleaning rooms, Berger combines operational expertise with entrepreneurial vision to address critical pain points in hotel housekeeping management. His work has transformed how hotels manage staff, automate personalised guest services, and optimise operational workflows across properties ranging from small independent hotels to large chain operations globally.

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0:00 – How one summer job inspired Flexkeeping

05:59 – Flexkeeping's first version was built on e-paper

09:10 – Pen and paper vs smartphones in housekeeping

12:25 – Breaking language barriers in housekeeping with AI

15:20 – Why housekeeping is so stubborn to innovate

19:50 – Flexkeeping can tell which room to clean next

23:16 – How Strawberry improved their ops with Flexkeeping

26:52 – Flexkeeping + Mews, why it works

34:23 – What’s next for housekeeping tech

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