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Pierre Bauzee, Founder of Beyond Satisfaction, joins MarketPulse: Pros and Pioneers to share his invaluable insights on building a high-calibre workforce in the hospitality and customer service sectors. With over a decade of experience managing operations at renowned luxury hotels like the Four Seasons George V and The Landmark London, Pierre reveals how quality-focused recruitment and continuous training are the keys to business success.

In this episode, Pierre unpacks the difference between leadership and management, the power of hiring based on attitude and mindset, and how training your team impacts customer experience. He discusses why finding the right managers is crucial for consistency in customer service and how businesses often get hiring wrong by prioritising speed over quality.

Pierre also shares his personal journey, including his unexpected move from France to the UK and how the challenges he faced shaped his entrepreneurial path. You'll hear surprising insights into how customer service excellence begins with happy employees and why recruiting for potential can often outshine experience.

Whether you're in hospitality, retail, or any service-driven industry, this episode is packed with actionable advice that could transform your approach to recruitment and employee development.

Want to know how to craft a workforce that champions your brand? Tune in and learn from Pierre's passion for people and dedication to quality.

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Show Links

LinkedIn: https://www.linkedin.com/in/pierre-bauzee-233b058b
Website: https://www.beyondsatisfaction.co.uk

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