In this episode, I sit down with Garrett Delph, CEO of Clarity OPS, who’s spent 25 years streamlining global businesses, turning chaos into clarity, and building systems that empower people to thrive. Garrett shares his philosophy on simplifying the "operational engine room" of business and how sturdy systems and aligned teams drive growth.

We dive into the synergy between leadership and systems, exploring why even the best leaders need robust frameworks to ensure clarity and alignment. Garrett shares actionable insights on spotting operational inefficiencies, crafting clear job descriptions, and understanding the critical role humans play in tech-driven workflows. We even riff on the perfect analogy for business operations—spoiler: it involves baking cakes and aligning bolts on classic cars!

Whether you're scaling a company, troubleshooting operational gaps, or pondering the future of tech in business, this episode is packed with practical advice and big ideas. Garrett’s vision for “Convergent Leadership 360” ties it all together, creating a roadmap for leaders looking to harness the power of systems and people.

Timeline Summary

• [00:01] - Garrett’s journey and philosophy: simplifying chaos and building durable business systems.
• [02:20] - The “operational engine room” and its impact on breaking through the 9 out of 10 business failure stat.
• [06:00] - Why a lack of clarity and communication often derails businesses—and how to fix it.
• [10:20] - The DNA of job descriptions: aligning roles with outcomes for seamless teamwork.
• [14:00] - Diagnosing business problems through organizational alignment and decision-making clarity.
• [20:00] - Humans vs. technology: balancing tech stacks with the irreplaceable power of people.
• [27:05] - Convergent Leadership 360: the marriage of leadership and systems for holistic business success.

Links & Resources

• Connect with Garrett Delph on LinkedIn: Garrett Delph
• Learn more about Clarity OPS: clarityops.co
• Follow Garrett’s articles on Medium: Garrett’s Medium

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