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Being user-obsessed is key to effective documentation: Lynne Thompson, Technical Writer, Spence Consulting

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Manage episode 524356557 series 2945649
Content provided by Gowri Ramkumar. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gowri Ramkumar or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode of the Knowledge Base Ninjas podcast, Lynne Thompson, Technical Writer at Spence Consulting, discusses how technical writers can successfully gather the information they need and ensure their documentation truly serves users.

Thompson emphasizes the importance of being customer-obsessed when creating documentation. Without understanding the user’s context, she says, even well-written content can fall flat. For writers to gain this perspective, they must immerse themselves in the product or application and experience it the way customers do.

Check out the podcast to learn more.

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial

  continue reading

154 episodes

Artwork
iconShare
 
Manage episode 524356557 series 2945649
Content provided by Gowri Ramkumar. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gowri Ramkumar or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode of the Knowledge Base Ninjas podcast, Lynne Thompson, Technical Writer at Spence Consulting, discusses how technical writers can successfully gather the information they need and ensure their documentation truly serves users.

Thompson emphasizes the importance of being customer-obsessed when creating documentation. Without understanding the user’s context, she says, even well-written content can fall flat. For writers to gain this perspective, they must immerse themselves in the product or application and experience it the way customers do.

Check out the podcast to learn more.

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial

  continue reading

154 episodes

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