Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.
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Knowledgebase Podcasts
"Reach - Then Teach" offers host Derrick Brown's wisdom earned through life lessons learned about mentoring, mediation, and problem solving. The show uses "standup storytelling" (commentary, teaching, spoken word (poetry), rap, and song) to deliver compelling, thematic, personal narratives about love, change, equality, power, (self-)control, and purpose. Popular segments include "Dear Hannah (Letters To My Daughter)", "Fight The Good Fight", "LEarning", and "The BIG Picture." Visit reachthen ...
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Making Tech Docs Simpler for Non-Technical Users – A Talk with Daria Tombolelli, KNIME
15:11
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Dear Hannah: Derrick Brown's Oral History (#YourStory) (Episode 2.02 About KnowledgeBase) (5m22sec)
In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
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Dear Hannah: Derrick Brown's Oral History (#YourStory) (Episode 2.05 The UBP Made Dollars AND Sense) (10m15sec)
In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
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Dear Hannah: Derrick Brown's Oral History (#YourStory) (Episode 2.04 GT Recruitment, Retention and Graduation) (4m12sec)
In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
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In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
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1
Customer-First Documentation in the Age of AI with Kirsti Wall, Everi
12:54
12:54
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12:54Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Dear Hannah: Mission Statement Part 9 - #AnnualReport (Episode 1 - Part 3 (How Schools Make Money)) (8m15sec)
Dear Hannah - I'm a #StandupStoryteller. I'm the "Brother From Another Planet". Strange people think I am strange. I think that what I experience is strange. And still I rise. I just completed another school year. I am trying to see where I have been ... and where I am going. Speaking of "all money ain't good money"... I have known for several year…
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The Manager’s Lens: Christie Gera, Appfire on Leading Writers, Measuring Value, and Embracing AI
11:32
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11:32Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Why Documentation Deserves a Role in Business Strategy: Insights from Nikhar Sawhney, Cisco
19:23
19:23
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19:23Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Accessibility as a Core Writing Principle with Stacy Reed, Wavelo
9:33
9:33
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9:33Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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How Consistency Builds Trust in Docs: A Talk with Kylee Thornton, Blue White Industries
9:18
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9:18Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Dear Hannah: Derrick Brown Performs "GRASPP (Battle Plan)" (9-20-2024 Math Department Meeting)
6:24
6:24
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6:24Dear Hannah - GRASPP is an acronym that reminds me to check the "battle plan" of my team by examining *G*roup Morale, *R*elationships, *A*dministration, *S*piritual Tone, *P*lanning, and *P*roblem Solving. Having a battle plan does not ensure victory, but it does give you a solid approach ... which always gives you a chance to win. I spit "GRASPP (…
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Building a Documentation Team from Scratch with Paul Taylor, Anaplan
20:26
20:26
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20:26Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Dear Hannah: Derrick Brown's Oral History (#YourStory) (Episode 2.01 The Rise and Fall of The UBP) (15m16sec)
In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
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Information Architecture Is the Future of Tech Writing by Rina G, ContentMaster
15:38
15:38
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15:38Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Mastering Developer Documentation: A Conversation with Gayathri Krishnaswamy, OutSystems
15:16
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15:16Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Balancing Graphics and Text in Technical Docs – James Birkinshaw, Oracle
20:04
20:04
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20:04Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Dear Hannah - I'm a #StandupStoryteller. I'm the "Brother From Another Planet". Strange people think I am strange. I think that what I experience is strange. And still I rise. Self-reflection is my "superpower". I am committed to generating hope, healing, and change ... powered by autoethnographic self-reflection, #StandupStorytelling, #YourStory, …
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Tech Writing in the AI Era — A Deep Dive with Josh Bean from Amazon
17:10
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17:10Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Dear Hannah - I'm a #StandupStoryteller. I'm the "Brother From Another Planet". Strange people think I am strange. I think that what I experience is strange. And still I rise. Self-reflection is my "superpower". I am committed to generating hope, healing, and change ... powered by autoethnographic self-reflection, #StandupStorytelling, #YourStory, …
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Dear Hannah: Derrick Brown's Oral History (#YourStory) (Episode 1.14 GT BGSA InfoComm KB UBP) (14m37sec)
In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
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1
Structured Technical Writing Process: Insights from Luke Bayler
21:41
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21:41Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Dear Hannah - I'm a #StandupStoryteller. I'm the "Brother From Another Planet". Strange people think I am strange. I think that what I experience is strange. And still I rise. We are all born. Then we "dash" to the "finish line". During the "dash" - we live, love, LEarn, handle our business, and tell our own stories. This is "us" ...…
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Dear Hannah - My name is Derrick. My name means "leader of my people". I am the brother from another planet. "My people" do not always know that they are "my people". I teach *students*, not *subjects*. This is my mission statement. I have realized that this is a "loaded" statement. See - I have a lot of students who do not know that they are "my s…
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Dear Hannah: Derrick Brown's Oral History (#YourStory) (Episode 1.13 Going Online at Georgia Tech) (4m09sec)
In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
…
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Dear Hannah: Derrick Brown's Oral History (#YourStory) (Episode 1.12 Graduating from Clemson as GEM Fellow) (5m05sec)
In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
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1
Dear Hannah: Fight The Good Fight (Life & Opportunities)
6:03
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6:03[Original Broadcast Date: 5-15-2017] Dear Hannah, Life is a series of opportunities. Here's how I approach life ... I listen, because I don't listen well. I am quiet, because I am not quiet. I observe, because I can't see. I know, because I know that I don't know. I speak like no one else is ever going to speak for me. I do like no one is ever goin…
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Dear Hannah: LEarning (Quiet - But Not Silent) (Audio)
4:32
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4:32[Original Broadcast Date: 5-22-2017] Dear Hannah, I know that I do not know. So, I need to LEarn and teach. I cannot LEarn while talking. I LEarn by listening. I teach by LEarning. I teach by listening and talking. I create change through power and influence. I create power through efficient work. I do efficient work by LEarning. I influence by rea…
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[Original Broadcast Date: 5-29-2017] Dear Hannah, education begins when you *finish* school. 'cause life gives you the test first ... - then you get the lesson ...By Derrick Brown
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Dear Hannah: Stand Your Ground (Remix) (Video)
1:52
1:52
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1:52[Original Broadcast Date: 6-18-2017] (Buy poster at http://bit.ly/rtt_standyourgground) ... Dear Hannah, Sometimes things happen that upset us. We have to feel what we feel, take the time to heal, remember what is real, and keep moving forward ... Love, DaddyBy Derrick Brown
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Dear Hannah: Teach Students, Not Subjects (Johney) (Audio)
1:23
1:23
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1:23[Original Broadcast Date: 6-12-2017] Dear Hannah, Teach students, not subjects. You will not know them on your first day together. You will not know them on your last day together. Never stop LEarning who they are, and you will never stop LEarning who you are. Love, DaddyBy Derrick Brown
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Dear Hannah: Teach Students, Not Subjects (Johney) (Video)
1:23
1:23
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1:23[Original Broadcast Date: 6-12-2017] Dear Hannah, Teach students, not subjects. You will not know them on your first day together. You will not know them on your last day together. Never stop LEarning who they are, and you will never stop LEarning who you are. Love, DaddyBy Derrick Brown
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Art of Simplification : Bridging the Gap Between Products and People with Matthew Olapade
9:14
9:14
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9:14Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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[Original Broadcast Date: 6-5-2017] Dear Hannah, Stick to the Master Plan - even when current events make it feel like the world is out of control. Love, DaddyBy Derrick Brown
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[Original Broadcast Date: 6-5-2017] Dear Hannah, Stick to the Master Plan - even when current events make it feel like the world is out of control. Love, DaddyBy Derrick Brown
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Dear Hannah, My education began when I finished school. reflection led to a lot of unlearning and relearning. i realized that i was presented facts disguised as knowledge, opinions disguised as fact, and a whole lot of memorized processes disguised as problem solving. it's all good, though - 'cause now I know ... that i don't know. so i value diver…
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Dear Hannah: LEarning (Marketing 2 Point 0)
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35:06Dear Hannah - My name is Derrick. I have one purpose today. I want to tell people who I am, and what I do, hope, and dream about ... let me share my journey's progress over the last year ... Love, DaddyBy Derrick Brown
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Dear Hannah, We need to talk. we need to have sustained, substantive conversations with friends, fans, and foes that are affirming, accepting, accountable - and sometimes authoritative. they can be focused, civil, intra-generational, didactic, inspiring, comforting, strategic ... ... and can still be pleasant & fun. ... or thoughtful, probing, and …
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Dear Hannah, Our conversations have dwindled into shouting matches and "people's court" cases posts and reposts of articles that align with our minds to which we assign absolute truth with no consequences where we want to prove that our might is right your wrong is strong and always have both our say ... and our way but civil discourse - especially…
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Dear Hannah- I aspire to be a five-tool+ "standup storyteller" (AKA "griot") - poet, rapper, singer, teacher, orator, writer, producer, director. I am still learning how to use my tools, but I am getting there. LEarn to use your gifts. Love, DaddyBy Derrick Brown
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Dear Hannah: LEarning (The People In My Neighborhood (TPIMN))
6:30
6:30
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6:30Dear Hannah - As the name suggests, The People In My Neighborhood (TPIMN) is a project that helps me learn more about where I live. It began as an effort to organize the neighbors in our subdivision, then grew into an effort to learn about our adjacent communities - then their adjacent communities, etc. It has grown into a powerful storytelling too…
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Metrics That Matter: Exploring The Use of AI and Analytics to Optimize Technical Content with Renee Carignan
16:07
16:07
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16:07Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial and see how Document360 can transform your knowledge base experie…
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Dear Hannah: LEarning (Nine Men's Morris (9MM))
10:55
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10:55Dear Hannah - Nine Men's Morris is an ancient board game combining the speed of checkers, the strategy of chess and the simplicity of tic-tac-toe. It is easy to play, but difficult to master. Become a master. Love, DaddyBy Derrick Brown
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Dear Hannah: LEarning (Writing Your First Business Plan (WYFBP))
15:38
15:38
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15:38Dear Hannah - Vision, Mission, and Steps provide a path that helps you to walk in your life's purpose. Vision describes what your efforts will produce / create - it describes your "end". Mission describes the concrete path to your vision - it describes your "means". Steps describe specific projects and tasks required to navigate that path - your "w…
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Dear Hannah: LEarning (Now You Know History Quiz Bowl (NYK HQB))
6:33
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6:33Dear Hannah - The NOW YOU KNOW History Quiz Bowl is a gameshow that tells the story of 25 ordinary people who did extraordinary things. This game is a walk through history, and the embracing of what our world calls diversity, sensitivity, and inclusion ...By Derrick Brown
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Dear Hannah: LEarning - Talk To Me (A Game That Teaches The Language of ANY Subject)
14:53
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14:53Dear Hannah - LEarn to do math, then learn what math does. I developed the game Talk To Me to support this LEarning journey ...By Derrick Brown
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Dear Hannah: LEarning - Reach - Then Teach (Small-Group "Discipling" Fellowship)
3:16
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3:16Dear Hannah, I help people who help people. Then we help people to help people. I do this by creating and nurturing a "discipling" fellowship that uses mentoring, mediation, and problem solving to promote personal growth ...By Derrick Brown
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Dear Hannah: Derrick Brown's Oral History (#YourStory) (Episode 1.11 PEER and Peer Tutoring) (4m34sec)
In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
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1
Dear Hannah: Derrick Brown's Oral History (#YourStory) (Episode 1.10 The Clemson Experience) (2m36sec)
In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
…
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1
Dear Hannah: Derrick Brown's Oral History (#YourStory) (Episode 1.09 How I Chose Clemson) (2m19sec)
In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
…
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