Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.
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Knowledgebase Podcasts
"Reach - Then Teach" offers host Derrick Brown's wisdom earned through life lessons learned about mentoring, mediation, and problem solving. The show uses "standup storytelling" (commentary, teaching, spoken word (poetry), rap, and song) to deliver compelling, thematic, personal narratives about love, change, equality, power, (self-)control, and purpose. Popular segments include "Dear Hannah (Letters To My Daughter)", "Fight The Good Fight", "LEarning", and "The BIG Picture." Visit reachthen ...
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Keeping Docs Structured and Manageable: Insights from Marco Spinello, Booking.com
21:34
21:34
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In this episode of the Knowledge Base Ninjas podcast, Marco Spinello, Senior Technical Writer at Booking.com, talks about what it really means to keep documentation well-organized and manageable. He shares why docs should reflect the audience’s mental model, how collaboration shapes structure, and the signals that reveal when content starts slippin…
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Dear Hannah: Derrick Brown's Oral History (#YourStory) (Episode 2.12 KnowledgeBase's Structure and Mission) (1m40sec)
In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
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Content Frameworks and Their Impact on Docs with Betty Mann, Oracle
16:34
16:34
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In this episode of the Knowledge Base Ninjas podcast, Betty Mann, Technical Writer at Oracle, explains why defining different content types is important for documentation and how it helps both users and teams by improving clarity, efficiency, and scalability. She highlights how content frameworks like overviews, concepts, how-to guides, and referen…
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1
Dear Hannah: Derrick Brown's Oral History (#YourStory) (Episode 2.13 UCSM (A One-Man Show), SeeSayShow, HAB) (3m31sec)
In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
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1
Dear Hannah: Derrick Brown's Oral History (#YourStory) (Episode 2.10 Evolution of Black Tech Leaders (REAL Success)) (2m54sec)
In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
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1
Evolving Docs Beyond PDFs: A Chat with Holli Hamilton, Corero Network Security
11:18
11:18
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In this episode of the Knowledge Base Ninjas podcast, Holli Hamilton, Senior Technical Writer at Corero Network Security, shares how technical content is changing. She explains that PDFs are fading but still useful for deep technical details. Different users need different formats like videos, quick blurbs, in-app help, or detailed docs. She also t…
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1
Dear Hannah: Derrick Brown's Oral History (#YourStory) (Episode 2.09 1999 White House Briefing, KB, StandupStorytelling) (7m59sec)
In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
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1
Dear Hannah: Derrick Brown's Oral History (#YourStory) (Episode 2.08 Anita Brown (Miss DC) of BGO ) (2m27sec)
In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
…
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In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
…
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1
How Content Operations Drive Consistency with Caley Burton, Cloudflare
18:53
18:53
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In this episode of the Knowledge Base Ninjas podcast, Caley Burton, Senior Technical Writing Manager from Cloudflare, discusses how content operations help distributed teams avoid silos by setting standards, tools, and processes for consistency across documentation. Caley explains ways to manage content debt, stressing the need to track issues in a…
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1
Why Aesthetics Matter in Technical Docs with Richard Rabil, Oracle
28:26
28:26
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When you think about technical documentation, what comes to mind first? Clear instructions? Usability? Accuracy? While all of these matter, Richard Rabil, Principal Technical Writer at Oracle, highlights something we often overlook - aesthetics. In this episode of the Knowledge Base Ninjas Podcast, Richard dives deep into how visual quality and tho…
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1
Optimizing Documentation for Developers: A Conversation with Erin Rovelstad, Google
14:27
14:27
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In this episode of Knowledgebase Ninjas Podcast, Erin Rovelstad, Senior Technical Writer from Google, reveals how she creates clear and trustworthy documentation for developers. She shares on discovering documentation gaps, working closely with engineering teams, and relying on regular reviews to maintain accuracy and usefulness in content. Erin al…
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1
Dear Hannah: Derrick Brown's Oral History (#YourStory) (Episode 2.06 BGSI's and The UBP's Collapse) (5m30sec)
In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
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1
Why Documentation Toolchains Should Match Contributor Needs — with Laura Novich, Salesforce
17:29
17:29
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Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360. mhx1gI3tjoRymvk1v…
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1
Dear Hannah: Derrick Brown's Oral History (#YourStory) (Episode 2.05 The UBP Made Dollars AND Sense) (10m15sec)
In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
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1
Dear Hannah: Derrick Brown's Oral History (#YourStory) (Episode 2.04 GT Recruitment, Retention and Graduation) (4m12sec)
In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
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1
Making Tech Docs Simpler for Non-Technical Users – A Talk with Daria Tombolelli, KNIME
15:12
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Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
…
continue reading
1
Dear Hannah: Derrick Brown's Oral History (#YourStory) (Episode 2.02 About KnowledgeBase) (5m22sec)
In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
…
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1
Customer-First Documentation in the Age of AI with Kirsti Wall, Everi
12:55
12:55
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Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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1
Dear Hannah: Mission Statement Part 9 - #AnnualReport (Episode 1 - Part 3 (How Schools Make Money)) (8m15sec)
Dear Hannah - I'm a #StandupStoryteller. I'm the "Brother From Another Planet". Strange people think I am strange. I think that what I experience is strange. And still I rise. I just completed another school year. I am trying to see where I have been ... and where I am going. Speaking of "all money ain't good money"... I have known for several year…
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1
The Manager’s Lens: Christie Gera, Appfire on Leading Writers, Measuring Value, and Embracing AI
11:33
11:33
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Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Why Documentation Deserves a Role in Business Strategy: Insights from Nikhar Sawhney, Cisco
19:24
19:24
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Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Accessibility as a Core Writing Principle with Stacy Reed, Wavelo
9:34
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Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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How Consistency Builds Trust in Docs: A Talk with Kylee Thornton, Blue White Industries
9:19
9:19
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Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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1
Dear Hannah: Derrick Brown Performs "GRASPP (Battle Plan)" (9-20-2024 Math Department Meeting)
6:24
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Dear Hannah - GRASPP is an acronym that reminds me to check the "battle plan" of my team by examining *G*roup Morale, *R*elationships, *A*dministration, *S*piritual Tone, *P*lanning, and *P*roblem Solving. Having a battle plan does not ensure victory, but it does give you a solid approach ... which always gives you a chance to win. I spit "GRASPP (…
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1
Building a Documentation Team from Scratch with Paul Taylor, Anaplan
20:27
20:27
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Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Dear Hannah: Derrick Brown's Oral History (#YourStory) (Episode 2.01 The Rise and Fall of The UBP) (15m16sec)
In June 2023, The Computer History Museum (Mountain View, CA) published my oral history (https://bit.ly/CHMOH_DB_YT) for my contributions to the computing world as an Internet strategist for The Universal Black Pages (an Internet directory of African-related content), and as the founding director of KnowledgeBase’s Project CHIP (which refurbished a…
…
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1
Information Architecture Is the Future of Tech Writing by Rina G, ContentMaster
15:39
15:39
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Mastering Developer Documentation: A Conversation with Gayathri Krishnaswamy, OutSystems
15:17
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Balancing Graphics and Text in Technical Docs – James Birkinshaw, Oracle
20:05
20:05
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Dear Hannah - I'm a #StandupStoryteller. I'm the "Brother From Another Planet". Strange people think I am strange. I think that what I experience is strange. And still I rise. Self-reflection is my "superpower". I am committed to generating hope, healing, and change ... powered by autoethnographic self-reflection, #StandupStorytelling, #YourStory, …
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Tech Writing in the AI Era — A Deep Dive with Josh Bean from Amazon
17:11
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