Lately in the news we have heard a lot about Eyewitnesses and how often they are inaccurate. Eyewitness misidentification plays a role in nearly 75% of the convictions overturned through DNA testing. In supporting our clients we often find that our "eyewitnesses" can sometimes get it wrong too. In this weeks ITech Insights we are going to look at a little known tool that was introduced in windows 7 called the "Problem Steps Recorder" or PSR