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Content provided by Todd Youngblood and Todd Youngblood: Learning to have more fun than anyone else you know. - Sel. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Todd Youngblood and Todd Youngblood: Learning to have more fun than anyone else you know. - Sel or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Horrid Customer Service From AT&T (...and a secret back door)

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Manage episode 507920591 series 2390838
Content provided by Todd Youngblood and Todd Youngblood: Learning to have more fun than anyone else you know. - Sel. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Todd Youngblood and Todd Youngblood: Learning to have more fun than anyone else you know. - Sel or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

We’ve all had bad experiences with the nightmare of so-called "Customer Service.” Not that I want to play Can You Top This, but I’d be surprised - and have tremendous sympathy with you - if you actually can top my recent interaction with AT&T. The issue I had was double-billing of $829.99 for a new iPhone 16.

Here’s an overview of what happened:

  • AT&T double-billed me for an iPhone 16

  • I invested a total of 10 hours, 53 minutes with a 1 Chat Bot & 21 Human Chat Agents

  • The Chat transcript is 34 pages long

  • I abandoned an effort to call AT&T Customer Support after being cut off following 32 minutes on hold (Why would I expect the phone company to have a well-functioning phone system???)

  • I miraculously found a place online to file a formal, legal complaint with AT&T’s Office Of The President (Trust me, you want the additional info I’ll provide below...)

  continue reading

100 episodes

Artwork
iconShare
 
Manage episode 507920591 series 2390838
Content provided by Todd Youngblood and Todd Youngblood: Learning to have more fun than anyone else you know. - Sel. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Todd Youngblood and Todd Youngblood: Learning to have more fun than anyone else you know. - Sel or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

We’ve all had bad experiences with the nightmare of so-called "Customer Service.” Not that I want to play Can You Top This, but I’d be surprised - and have tremendous sympathy with you - if you actually can top my recent interaction with AT&T. The issue I had was double-billing of $829.99 for a new iPhone 16.

Here’s an overview of what happened:

  • AT&T double-billed me for an iPhone 16

  • I invested a total of 10 hours, 53 minutes with a 1 Chat Bot & 21 Human Chat Agents

  • The Chat transcript is 34 pages long

  • I abandoned an effort to call AT&T Customer Support after being cut off following 32 minutes on hold (Why would I expect the phone company to have a well-functioning phone system???)

  • I miraculously found a place online to file a formal, legal complaint with AT&T’s Office Of The President (Trust me, you want the additional info I’ll provide below...)

  continue reading

100 episodes

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