It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Karthik Ramakrishnan (@_kramki) discusses Artificial Intelligence (#AI) & #CX
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Manage episode 182653153 series 1078581
Content provided by InspireCast Customer Experience Podcast and Quadient - Mirza Baig. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by InspireCast Customer Experience Podcast and Quadient - Mirza Baig or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Returning guest, Karthik Ramakrishnan of Element AI discusses the future impact and implications of artificial intelligence on business and society at large. A deep dive into AI for CMOs and CIOs who are focusing on digital transformation, and also somewhat of a correction in terms of our views and perceived myths about AI technology. We've reached a stage where data is readily available, deep learning algorithms are recognizing speech (ex. Siri), AI can see (computer vision) - recognize objects (think driverless cars) and talk back - i.e. speech (Siri responding to you) plus AI research on touch and smell. Add the layer of computing power to process data in milliseconds.... does this all mean that our products and services we provide to our customers will all be automated in the near future? Will the future be all about chatbots? Will we even need to drive a car in the future? What about the future of urban planning? What does this mean for the future of work? 20 hour work-weeks perhaps? Listen to understand where AI and CX are heading over the next decade....
…
continue reading
6 episodes
MP3•Episode home
Manage episode 182653153 series 1078581
Content provided by InspireCast Customer Experience Podcast and Quadient - Mirza Baig. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by InspireCast Customer Experience Podcast and Quadient - Mirza Baig or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Returning guest, Karthik Ramakrishnan of Element AI discusses the future impact and implications of artificial intelligence on business and society at large. A deep dive into AI for CMOs and CIOs who are focusing on digital transformation, and also somewhat of a correction in terms of our views and perceived myths about AI technology. We've reached a stage where data is readily available, deep learning algorithms are recognizing speech (ex. Siri), AI can see (computer vision) - recognize objects (think driverless cars) and talk back - i.e. speech (Siri responding to you) plus AI research on touch and smell. Add the layer of computing power to process data in milliseconds.... does this all mean that our products and services we provide to our customers will all be automated in the near future? Will the future be all about chatbots? Will we even need to drive a car in the future? What about the future of urban planning? What does this mean for the future of work? 20 hour work-weeks perhaps? Listen to understand where AI and CX are heading over the next decade....
…
continue reading
6 episodes
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