How can you manage your team effectively without slipping into micromanagement? This week Sam and Phil explore the difference between leadership and management and discuss how the right structure for your estate agency can support growth and empower your team, rather than causing confusion or frustration.

Are the best salespeople always the best managers or could promoting people based on skillset create a healthier office dynamic.

Sam recommends reading THE ANSWER IS A QUESTION by Laura and Dominic Ashley-Timms for advice on handling mistakes, encouraging staff accountability and not becoming a parent to your employees by trying to solve all of their issues for them.

Here’s how we can help you to IGNITE your agency:

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Key takeaways:

➡️ Clarity on the difference between management and leadership is essential for healthy agency growth.
➡️ Building strong processes lets your team manage themselves, freeing you up to focus on big-picture leadership.
➡️ Effective management means asking better questions, not just giving orders.

Memorable moments:

✅ “Leadership is all about setting the direction… Management is making sure all parts are working like a machine.”
✅ “You should be looking for who’s the best person to manage the team—not just the best at the job.”
✅ “If you treat someone as an adult, not always but usually, they respond as an adult.”

Tune in now to unlock ways to empower your team, structure your agency for success, and ignite the next phase of your estate agency’s journey.

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