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Design Partner - VP Customer Success Manager - James Carrington
Manage episode 497808928 series 3681073
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What if your Customer Success Managers had real context from day one—not just handoffs and hope? James Carrington, VP of Customer Success, talks about his role in designing the Transition and Leadership Hives to give CSMs clarity, continuity, and confidence from sales to renewals. If you care about retention, expansion, and the post-sale experience, this episode is your playbook for what’s coming.
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