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Hyvara.ai - Episode 4 You Won the Deal… Now Don’t Lose the Customer
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Once the ink dries, the real work begins. Implementation and Customer Success often stumble because they don’t know why the customer purchased in the first place. Professional Services re-ask discovery questions, CSMs start from scratch, and the customer feels like the vendor doesn’t talk to itself. In this episode, Kevin Koonz exposes the hidden churn risk that happens after the deal is closed — and shares how Hyvara.ai’s Transition and Value Assessment Hives keep the customer journey connected, the success metrics alive, and the expansion opportunities visible from day one.
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