Hearts, Minds, and the Mechanics of Change with Richard Page-Brown

HRchat Podcast

Content provided by The HR Gazette. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The HR Gazette or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

1M ago 17:46

MP3•Episode home

Change rarely fails because the software didn’t ship. It fails because people didn’t shift. In this episode, Bill Bnaham sits down with Richard Page-Brown, a veteran program and change practitioner, to map a clear path from big intentions to sustained behavior change. Using the ADKAR model as our backbone, we move step by step through awareness, desire, knowledge, ability, and reinforcement, translating each stage into simple tactics HR leaders can use on Monday morning.
We start with the hard question: why change, and why now? Richard shows how to use market data, employee feedback, and the risks of no action to build true awareness, then turns to the messy middle—desire—where WIIFM, persona-based impact assessments, and credible advocates turn compliance into commitment. From there, we dig into knowledge design for HR tech rollouts, blending e-learning, workshops, SOPs, and process maps. Along the way, we explore AI-driven skills mapping, faster upskilling cycles, and how leading platforms turn skill gaps into targeted learning, coaching, and mentoring.
Ability is where learning becomes doing, and Richard lays out how coaching, sandbox environments, pilots, and phased rollouts build confidence under real pressure. Finally, we tackle reinforcement—the Achilles heel of so many transformations—with concrete steps to update job descriptions, align performance metrics and rewards, celebrate early wins, and keep feedback loops alive so new habits stick. Richard shares lessons learned from global programs, a simple threshold rule for progressing through stages, and a bold reminder: excellent change management makes initiatives seven times more likely to meet and sustain objectives.
If you’re leading a Workday, SAP, SuccessFactors, or Oracle rollout, or rethinking your people strategy for an AI-shaped future, this conversation gives you a field guide to make change real. Listen, share with your team, and if it helps, leave a review and subscribe so more HR pros and leaders can find it. What stage of ADKAR do you need to strengthen next?

Support the show

Feature Your Brand on the HRchat Podcast

The HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score.
Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here.

Chapters

1. Welcome & Big Picture (00:00:00)

2. Meet Richard Page Brown (00:01:36)

3. Why Change Management Matters (00:02:46)

4. Why ADCAR for HR (00:04:19)

5. Awareness: Making the Case (00:05:24)

6. Desire: Winning Buy‑In (00:06:17)

7. Knowledge: Training That Lands (00:07:19)

8. AI, Skills, and Rapid Shifts (00:08:20)

9. Ability: From Knowing to Doing (00:09:24)

10. Reinforcement: Making Change Stick (00:10:22)

11. Job Specs, Reviews, and Drift (00:12:14)

12. Overcoming Resistance & Gaps (00:13:22)

13. Why CM Deserves the Focus (00:14:38)

14. Lessons Learned in the Trenches (00:15:40)

15. One Practical Takeaway (00:16:22)

16. Connect with Richard & Closing (00:16:50)

895 episodes

#Careers #MBA #Talent #Work #Employment #Leadership #Human Resources #Business #Business Disciplines #Business News #News #HR Gazette #HR Tech #Recruiting #Employee #Company Culture