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From Surveys to Signals: The AI Revolution in Experience Management

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Manage episode 498462711 series 5872
Content provided by HR Happy Hour Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HR Happy Hour Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Host: Steve Boese, Trish Steed

Guest: Brad Anderson, President of Products, UX, Engineering & Ecosystem, Qualtrics

Welcome back to the System of Record!

In this episode, hosts Steve Boese and Trish Steed dive into the transformative power of AI in customer and employee experience management with Brad Anderson of Qualtrics. On the show we discuss how AI is revolutionizing the way organizations listen, understand, and act on customer and employee feedback, moving from traditional survey-based insights to real-time, AI-driven actions. Listen in to learn about the challenges and opportunities in adopting AI technologies and how they are reshaping the landscape of enterprise tech. You will take away some great insights into the future of experience management and the pivotal role AI plays in making business more human.

Key highlights:

The role of AI in transforming experience management

Qualtrics' mission to improve the human experience

The evolution of feedback systems from surveys to AI-driven insights

Challenges and opportunities in data privacy and security

The impact of AI on productivity and personalization in enterprise tech

Thank you for your continued support of the show and subscribe wherever you get your podcasts!

The HR Happy Hour Network is sponsored by Workhuman

Who showed the most growth at your workplace this year? Who are your emerging leaders? How about the quiet drivers behind that successful project?

You probably have your hunches. But what if the answers to your most pressing culture questions could be answered not just by one individual, but by the collective wisdom of the organization?

Human Intelligence from Workhuman is helping forward-thinking companies reimagine talent management and employee engagement by doing just that.

Through your company's recognition data and the world's first recognition-trained AI model, you can uncover what was previously invisible in your culture to make smarter business decisions. Guaranteed.

Head over to workhuman.com to take the guesswork out of your growth strategy.

  continue reading

856 episodes

Artwork
iconShare
 
Manage episode 498462711 series 5872
Content provided by HR Happy Hour Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HR Happy Hour Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Host: Steve Boese, Trish Steed

Guest: Brad Anderson, President of Products, UX, Engineering & Ecosystem, Qualtrics

Welcome back to the System of Record!

In this episode, hosts Steve Boese and Trish Steed dive into the transformative power of AI in customer and employee experience management with Brad Anderson of Qualtrics. On the show we discuss how AI is revolutionizing the way organizations listen, understand, and act on customer and employee feedback, moving from traditional survey-based insights to real-time, AI-driven actions. Listen in to learn about the challenges and opportunities in adopting AI technologies and how they are reshaping the landscape of enterprise tech. You will take away some great insights into the future of experience management and the pivotal role AI plays in making business more human.

Key highlights:

The role of AI in transforming experience management

Qualtrics' mission to improve the human experience

The evolution of feedback systems from surveys to AI-driven insights

Challenges and opportunities in data privacy and security

The impact of AI on productivity and personalization in enterprise tech

Thank you for your continued support of the show and subscribe wherever you get your podcasts!

The HR Happy Hour Network is sponsored by Workhuman

Who showed the most growth at your workplace this year? Who are your emerging leaders? How about the quiet drivers behind that successful project?

You probably have your hunches. But what if the answers to your most pressing culture questions could be answered not just by one individual, but by the collective wisdom of the organization?

Human Intelligence from Workhuman is helping forward-thinking companies reimagine talent management and employee engagement by doing just that.

Through your company's recognition data and the world's first recognition-trained AI model, you can uncover what was previously invisible in your culture to make smarter business decisions. Guaranteed.

Head over to workhuman.com to take the guesswork out of your growth strategy.

  continue reading

856 episodes

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