If you’ve hired a COO, Director of Ops, or Head of Operations—and they’ve failed to get traction or scale your backend—this is your wake-up call.

Jordan Ross breaks down the real reason marketing agencies, SMMAs, and ad agencies keep cycling through operators who never quite “get it.” Spoiler: most operators are trained to manage, not architect. And if you don’t hire or train for system design, you’re setting them (and your agency) up for failure.

🔍 What You’ll Learn:

Why your last operations hire failed (and why it’s not entirely their fault)

The 4 operational skill sets every operator must have to scale an agency

→ Architect, Develop, Implement, Sustain

The hidden gap between agency culture and true operations training

How Amazon-style ops thinking creates the infrastructure to scale to $5M, $10M, and beyond

What most founders are completely missing before AI changes everything

📌 Quote:

“Most operators are trained to manage systems, not build them. If you don’t hire for architecture, you’ll keep stalling at $2M–$5M forever.”

🚀 Ready to Build an Ops System That Actually Works?

If you're stuck under $5M and tired of being the bottleneck, visit 👉 https://8figureagency.co

Our team will help you design, build, and implement the systems that run your agency without you.