#228: Lynsi Snyder, Owner and President of In-N-Out Burger – Loyalty is a two-way street

How Leaders Lead with David Novak

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Every business wants loyal customers. But what does it mean to be loyal to your customers?

Find out in this episode with Lynsi Snyder, the Owner and President of In-N-Out Burger.

Go behind the scenes of this iconic brand and learn how you can boost loyalty in your business.

Plus, In-N-Out is a family-owned company. And if you’ve ever worked with your family, you know things can get messy. Lynsi’s got a lot of hard-won wisdom to help you navigate those situations with confidence and grace.

You’ll also learn:

One big reason your messages aren’t getting through to your team
What makes a “good” idea not so good
Wisdom for anyone who works with their family
Why In-N-Out doesn’t offer mobile ordering—and the leadership lesson behind it

Take your learning further. Get proven leadership advice from these (free!) resources:

The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go

Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day

Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.

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