How can CIOs turn their Salesforce orgs from chaotic to catalytic? In this episode of The Heartbeat Podcast, host Mike Sommer talks with Ian Gotts, founder of Elements.Cloud, to unpack what it means to implement “change intelligence” in Salesforce environments.

Ian reveals the hidden drivers of Salesforce inefficiency—fragmented data, overbuilt systems, and lack of governance—and shares how tools like Elements.Cloud are enabling IT leaders to regain control, reduce technical debt, and drive innovation at scale.

💡 Key Topics:

• Rethinking Salesforce ownership for enterprise agility
• AI’s evolving role in consulting and platform management
• Why proper documentation is now mission-critical
• Empowering business analysts to accelerate change
• The mindset shifts CIOs need for scalable Salesforce success

🎧 Whether you’re a CIO, CTO, or digital transformation lead, this is essential listening for anyone managing Salesforce at scale.

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📌 Timestamps:

00:26 Meet Ian Gotts: The Change Intelligence Pioneer

02:38 The Genesis of Elements.Cloud

05:53 Challenges in Salesforce Management

14:44 Outdated Architectures & Governance Gaps

28:12 AI's Impact on Consulting

37:27 Documentation as a Driver of Innovation

46:59 Mindset Shifts for CIOs

49:21 Optimism for the Future

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