Implementing and running an enterprise EMR system like Epic is no easy feat.

As EMR leaders, how do you make it easier for clinicians to get IT support, efficiently manage enhancement requests, and test and deploy Epic updates with high accuracy and audit-proof documentation?

In this episode of Healthy as Tech, Natalie Tollefson and Louie Gomez from Optimum Healthcare IT sat down with Eddie Vidal from Memorial Healthcare System to discuss how leveraging purpose-built tools on the ServiceNow platform can streamline Epic’s processes, reduce clinician frustration, and increase overall ROI.
In this episode, we discuss how ServiceNow can increase Epic ROI by:

• Enhancing clinician experience around EMR incident management
• Improving governance for EMR enhancement requests
• Streamlining error-prone manual testing processes
• Strengthening change control and release management

If you're looking to maximize your Epic investment and drive efficiency, this episode is for you.

Want to learn more about how Optimum can use ServiceNow to help your healthcare organization overcome its most significant Epic challenges? Visit our website or send us a message to learn more.