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Live Demos, Orientations, and Reducing Support Tickets Through Customer Education
Manage episode 499807233 series 3565799
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In this episode of Happy to Help, Priscilla Brooke is joined by Buzzsprout teammate Cara Pacetti to explore the strategy behind Buzzsprout Orientations. These orientations are a live onboarding experience designed to empower new podcasters with confidence, clarity, and connection!
We're breaking down:
- The difference between demos and orientations
- How proactive education reduces support volume
- Lessons learned from months of live customer sessions
- The power of human connection in digital onboarding
- Tips for launching your own educational initiative (without burning out your team!)
If you’re a Customer Support Specialist, CX leader, or anyone thinking about proactive support, this episode will inspire you to invest in education and see measurable results in satisfaction, confidence, and reduced ticket volume!
We want to hear from you! Share your support stories and questions with us at [email protected]!
To learn more about Buzzsprout visit Buzzsprout.com.
Thanks for listening!
Chapters
1. Introducing Customer Education (00:00:00)
2. Guest Introduction: Cara Pacetti (00:00:23)
3. Why Customer Education Matters (00:04:03)
4. Signs You Need Proactive Support (00:07:23)
5. Developing Successful Educational Strategies (00:16:45)
6. How We Conduct Buzzsprout Orientations (00:19:05)
7. Experimenting With Live Demos and Orientations (00:24:19)
8. Tips to Get Started Providing Customer Education (00:32:10)
9. Mistakes to Avoid (00:38:10)
10. Support in Real Life: Following Up (00:43:16)
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