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Journey Mapping the Customer's Experience with Stacy Sherman
Manage episode 487881116 series 3565799
Customer support is just one step on a much larger path. So how do you make sure every step along your customer’s journey is intentional, seamless, and delightful?
In this episode, Priscilla welcomes Doing CX Right host and customer experience expert Stacy Sherman to demystify the practice of customer journey mapping. With 25+ years of experience building connections between people and brands, Stacy breaks down how to go beyond support tickets and start crafting every phase of the customer experience with purpose.
Check out Stacy's book, "Transformative Experience Journey Management", her podcast "Doing CX Right," and free templates at doingcxright.com.
We want to hear from you! Share your support stories and questions with us at [email protected]!
To learn more about Buzzsprout visit Buzzsprout.com.
Thanks for listening!
Chapters
1. Introduction to Journey Mapping (00:00:00)
2. Meet Stacy Sherman (00:00:52)
3. What is Journey Mapping? (00:07:41)
4. Who Owns the Journey Map? (00:12:46)
5. What Does a Journey Map Look Like? (00:16:43)
6. How to Start Journey Mapping (00:25:19)
7. Support in Real Life: Pet Loss (00:35:31)
28 episodes
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