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Producing Successful Customers at Scale with Dan Ennis from Monday.com
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In a time where software is eating the world and companies are frantically trying to figure out how to grow bigger and scale faster it’s easy to forget that at the core of every business are people like you and me trying their best to help other people.
But people don’t “scale”, so how do you ensure that your customers are still being successful even as the business explodes.
Our guest today is Dan Ennis, Scale Team Manager on the Customer Success team at Monday.com. In this episode you’ll hear how he:
- Prioritizes customer touch points
- Makes reactive customer outreach feel proactive
- Designs experiments to improve customer outcomes
- Uses data to strategically include a human in the loop
- Collaborates with other teams to map the customer journey
Enjoyed this episode? Connect with Dan on LinkedIn and let him know, or subscribe for future episodes of Happy Customers.
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