Jeff is joined by Pat Muirragui, Senior Director of Services at Mitek Systems. Jeff and Pat talk a ton of PS and Implementation shop, and go into the details on Org structures, tools, and best practices. Pat is passionate about making sure that the customers he oversees are set up correctly, and how he uses a diagnostic approach to understand current state and desired future state. Lots of TTV, Project Profitability talk as well as we try to cover a variety of topics, including Pat's COVID hobby.