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Turning Insight Into Action with Kendall Ware
Manage episode 479652381 series 2930439
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Kendall Ware, keynote speaker and franchise growth coach, joins Zack to share strategies for building memorable guest experiences rooted in authenticity, consistency, and connection. With a deep background in franchise leadership and hospitality, Kendall offers insights on what really drives guest loyalty—and how small moments make a big difference.
Zack and Kendall discuss:
- Sharing authentic leadership lessons through LinkedIn
- Strengthening franchisee and franchisor relationships
- Turning convenience into long-term guest connection
- Using data to uncover and fix operational gaps
- Adapting brand standards to local market needs
Tune in to hear how Kendall’s people-first approach is shaping the future of hospitality.
Thanks, Kendall!
Learn more:
https://ovationup.com/
https://kendallware.com/
Kendall Ware - Linkedin
Chapters
1. Meet Kendall Ware: Industry Veteran (00:00:00)
2. LinkedIn Content and Thought Leadership (00:01:05)
3. Common Restaurant Brand Challenges (00:03:28)
4. Creating Memorable Guest Experiences (00:05:38)
5. Leveraging Data for Operational Improvements (00:09:56)
6. Regional Adaptation and Final Thoughts (00:16:17)
364 episodes
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