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From Fast Food to Full-Service Success with Jay Bandy at Goliath Consulting Group
Manage episode 519276737 series 2930439
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Restaurant value is not a price point. It is the experience. In this episode, Zack sits down with Jay Bandy, President at Goliath Consulting Group, to unpack what guests really buy and how teams can deliver it consistently. With nearly four decades in foodservice, Jay shares the practical foundations that still work: hire for warmth, train relentlessly, and build a culture guests can feel.
Zack and Jay discuss:
- Why value equals price plus experience
- Hiring signals that predict great front-of-house performance
- Training first, then hospitality
- Daily “drip” habits that shape culture
- Turning B players into A players through service vs. hospitality
Thanks, Jay!
Links:
https://www.linkedin.com/in/jaybandy/
https://www.linkedin.com/company/goliath-consulting-group/
https://jaybandy.com/
Chapters
1. Welcome And Guest Intro (00:00:00)
2. Jay’s Career And Goliath’s Focus (00:00:27)
3. Leading Teams Versus Running Stores (00:02:06)
4. What Guests Want Now (00:03:11)
5. Redefining Value Beyond Price (00:04:22)
6. Service Failures And Loud Feedback (00:06:05)
7. Training And Hiring For Behaviors (00:07:12)
8. Service Versus Hospitality (00:09:20)
9. Culture, Daily Drip, And Empowerment (00:11:00)
10. Role Models And Industry Shoutouts (00:12:30)
11. Where To Find Jay And Closing (00:13:16)
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