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Building Tech that Serves People with Brianne Harvey of Break Bread Consulting
Manage episode 523776910 series 2930439
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Zack Oates sits down with Brianne Harvey, founder and CEO of Break Bread Consulting, to talk about tech that lifts hospitality without getting in the way. Brianne shares how to “bolt on” experts for system launches, train your team to own it, and use simple tools to create memorable moments.
Zack and Brianne discuss:
- Reservation notes that make guests feel known
- When to bring in a fractional implementation team
- Authenticity over automation in guest experience
- Answering every call with call-to-text or routing
- Small surprises that drive repeat orders
Thanks, Brianne!
Links:
https://www.linkedin.com/in/briannemharvey/
https://www.breakbreadconsulting.com/
https://www.linkedin.com/company/break-bread-consulting/about/
Chapters
1. Welcome And Guest Intro (00:00:00)
2. Island Years And Career Roots (00:00:28)
3. Why Break Bread Consulting Exists (00:01:46)
4. Tech With Heart: Authentic Hospitality (00:03:13)
5. Ideal Clients And Implementation Model (00:05:33)
6. Tactics That Elevate Guest Experience (00:08:40)
7. Call-To-Text And Instant Answers (00:10:35)
8. Small Gestures That Build Loyalty (00:12:38)
9. Culture, Training, And Empowerment (00:15:15)
10. Finding Brianne And Final Ovation (00:17:20)
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