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Building a Fierce Yet Friendly Brand with Amanda Kahalehoe of Vicious Biscuit
Manage episode 515931911 series 2930439
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From Charleston roots to a growing national footprint, Amanda Kahalehoe has built a brand that’s both fierce and warm. As COO of Vicious Biscuit, she shares how her team balances bold, indulgent food with genuine Southern hospitality. Amanda and Zack dive into how her brand “out-hospitalities” the competition, the power of listening to guests, and what operational excellence really means in today’s restaurant world.
Zack and Amanda discuss:
- The origins and growth of Vicious Biscuit
- Why guest feedback drives innovation
- How to out-serve your competition
- Defining operational excellence
- Building loyalty through culture
Thanks, Amanda!
Links:
https://www.linkedin.com/in/amanda-kahalehoe-6683a987/
https://www.linkedin.com/company/vicious-biscuit/
https://viciousbiscuit.com/
Chapters
1. Meet Vicious Biscuit’s COO (00:00:00)
2. Brand Origins And Growth (00:01:12)
3. Defining Modern Hospitality (00:03:07)
4. Out-Serving Through Every Channel (00:05:20)
5. Tech, Feedback, And Follow-Through (00:07:40)
6. Saying No And Knowing Your Brand (00:10:30)
7. Designing Ops For Team Success (00:13:10)
8. First-Time Guests And Loyalty (00:16:00)
395 episodes
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