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Arjun Sen of ZenMango on Earning the Second Visit, One Guest at a Time
Manage episode 518045943 series 2930439
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Zack Oates welcomes Arjun Sen, marketing executive, speaker, author of Unquiet Forever, and founder of ZenMango. Arjun shares how brands win by owning the feeling of each moment and wowing one more guest at a time. He breaks down first and last impressions, the “food two-minute drill” during peak hours, and why leaders must act instead of react to competition. He also explains “unquitting” as a mindset for teams and retention.
Zack and Arjun discuss:
- How to define and deliver a brand’s core feeling
- First and last impressions that drive a second visit
- Running the peak-time “two-minute drill”
- Acting vs reacting in competitive markets
- The “unquit” mindset for leaders and teams
Thanks, Arjun!
Links:
https://www.linkedin.com/in/zenmangoarjunsen/
https://www.linkedin.com/company/zenmango/
https://www.zenmango.com/about
Chapters
1. Welcome And Guest Experience Focus (00:00:00)
2. Arjun’s Path And ZenMango’s Philosophy (00:01:28)
3. Wow One More And Feeling Business (00:03:08)
4. Be Your Own Customer (00:05:20)
5. First And Last Impressions As A Date (00:07:30)
6. Promiscuity Of Dining And Consistency (00:10:10)
7. Two‑Minute Drill For Peak Hours (00:12:15)
8. Principles Over Scripts: Disney Lessons (00:14:30)
9. Unquit: Moving From Fearless To Fear‑Free (00:16:26)
10. Using Past For Celebrations And Learning (00:19:20)
11. Retention: Don’t Quit On Your People (00:21:20)
395 episodes
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