In this episode of Founders Future, host Ammar Elm sits down with Mary Jane Copps — better known as The Phone Lady — a trailblazing entrepreneur who’s spent nearly two decades helping businesses bring humanity back into communication. With over 15,000 people trained and 700+ clients served, Mary Jane has built a powerful business around a skill many now take for granted: talking on the phone.

She shares the origin story of her company, the evolving needs of sales and customer service teams, and how real-time conversations are not just surviving — but thriving — in a digital-first world. From training financial advisors to auditing startup sales calls, Mary Jane breaks down the art of tone, listening, and overcoming phone anxiety. Whether you're a founder, team leader, or just someone who dreads dialing a number, this episode offers a refreshing reminder: conversation is still one of your strongest tools.