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Streamlining your Operations
Manage episode 509197323 series 2161410
Content provided by Softcat. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Softcat or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Join host Helen Gidney, Head of Architecture at Softcat, as she sits down with Adam Spearing, VP of AI Go-To-Market for EMEA at ServiceNow, and Oliver Meadows, ITXM Sales Lead at Softcat. Together, they explore how organisations can streamline internal service operations, dismantle silos, and harness AI to enhance the end-user experience. Whether you're in IT, HR, Finance, or Operations — this episode is packed with insights for you.
What’s covered in this episode:
Redefining Service Operations
What service operations mean in today’s business landscape
Moving beyond ITSM to drive enterprise-wide transformation
Maximising Efficiency
Platform consolidation strategies
Doing more with less through smarter workflows
AI & Automation in Action
Where AI and automation are making a tangible impact
From governance to data-driven decision-making
Leadership in a Changing Environment
How leaders can adapt to evolving business structures
Aligning service delivery with rising user expectations
Softcat’s Explain IT podcast is the place where we discuss, debate and demystify tech in simple, jargon-free language.
For more information visit softcat.com.
This podcast is produced by The Podcast Coach.
Hosted on Acast. See acast.com/privacy for more information.
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Share
Manage episode 509197323 series 2161410
Content provided by Softcat. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Softcat or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Join host Helen Gidney, Head of Architecture at Softcat, as she sits down with Adam Spearing, VP of AI Go-To-Market for EMEA at ServiceNow, and Oliver Meadows, ITXM Sales Lead at Softcat. Together, they explore how organisations can streamline internal service operations, dismantle silos, and harness AI to enhance the end-user experience. Whether you're in IT, HR, Finance, or Operations — this episode is packed with insights for you.
What’s covered in this episode:
Redefining Service Operations
What service operations mean in today’s business landscape
Moving beyond ITSM to drive enterprise-wide transformation
Maximising Efficiency
Platform consolidation strategies
Doing more with less through smarter workflows
AI & Automation in Action
Where AI and automation are making a tangible impact
From governance to data-driven decision-making
Leadership in a Changing Environment
How leaders can adapt to evolving business structures
Aligning service delivery with rising user expectations
Softcat’s Explain IT podcast is the place where we discuss, debate and demystify tech in simple, jargon-free language.
For more information visit softcat.com.
This podcast is produced by The Podcast Coach.
Hosted on Acast. See acast.com/privacy for more information.
90 episodes
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Welcome to Uncanny Valley—an insider look at the people, power, and influence of Silicon Valley—where each week, WIRED’s writers and editors bring you original reporting and analysis about some of the biggest stories in tech. On Thursdays, WIRED’s Global Editorial Director Katie Drummond is joined by Lauren Goode and Michael Calore to break down a recent story or phenomena bubbling up in Silicon Valley and explain its influence on our daily lives. And on Fridays, WIRED’s Zoë Schiffer has an ...
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continue reading
Babbage is The Economist’s weekly podcast on science and technology—named after Charles Babbage, the grandfather of computing. Explore the science changing the way we live from AI to genetics, particle physics and space travel with Alok Jha. This award-winning podcast features in-depth interviews with top scientists and special episodes investigating wellness trends. Published every Wednesday. If you’re already a subscriber to The Economist, you’ll have full access to all our shows as part o ...
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