Series 3 of Evolving Enterprises begins with a deep dive into how leaders can deal with complexity by using systems thinking. As we begin series 3, Mary Beth Hosking interviews Professor Martin Parr to explain why organizations often confuse solutions with problems — like CEOs demanding “AI because everyone else has it” rather than asking what problem they really need to solve.

We unpack how systems thinking works: starting with perceived problems, exploring root causes, analyzing pressures from rational, emotional, and political perspectives, and even future-proofing through scenario planning. The process helps organizations cut through blockages, align strategy across all levels, and move from uncertainty to clarity.

What makes this approach different? Unlike consultants who push a single framework, systems thinking can handle all six types of complexity — people, process, structural, technical, power, and organizational — and create solutions tailored to the situation. It’s about honesty, inclusivity, and taking people with you on the change journey.

This episode sets the stage for the whole series: complexity isn’t the enemy, it’s the raw material for better decision-making.